A to Z
Consumer advice: Outline
We can help you if you're in dispute with a company over goods or services you have bought.
For more information see Consumer advice.
Common questions
- What protection does the law give me if I buy goods which are faulty?
- What can I do if I have bought faulty goods?
- Can I always insist on a refund or replacement for faulty goods?
- Do I need to keep my receipt for goods?
- Do I need to keep my receipt for goods even if I bought the goods on credit?
- What if the faulty goods have guarantees or warranties?
- Do I have to pay for a service in advance?
- Do you have advice for shopping online?
- How do I make a consumer complaint?
- Can you help me with my small claim?
- As a consumer what can I do if I have received a poor service?
- As a consumer what can I do if I have received a poor service?
- Can you come and test my metrological/weights and measures equipment?
Further information
- Car boot sales
- Avoiding scams
- National advice
- Test purchasing of tobacco and other age restricted products
- Our enforcement policy
- Small claims in the sheriff court
- Toy safety
- Tobacco legislation - sale and purchase
- Consumer and Trading Standards - our service standards
- Know your consumer rights
- Illegal street trading
- Credit protection insurance
- Homeworking schemes
- How to deal with doorstep salesmen
- Junk mail and telephone calls
- Retail sector and Trading Standards
- Weights and measures
