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A to Z

Consumer advice: Outline

We can help you if you're in dispute with a company over goods or services you have bought.

For more information see Consumer advice.

Common questions

  • What protection does the law give me if I buy goods which are faulty?
  • What can I do if I have bought faulty goods?
  • Can I always insist on a refund or replacement for faulty goods?
  • Do I need to keep my receipt for goods?
  • Do I need to keep my receipt for goods even if I bought the goods on credit?
  • What if the faulty goods have guarantees or warranties?
  • Do I have to pay for a service in advance?
  • Do you have advice for shopping online?
  • How do I make a consumer complaint?
  • Can you help me with my small claim?
  • As a consumer what can I do if I have received a poor service?
  • As a consumer what can I do if I have received a poor service?
  • Can you come and test my metrological/weights and measures equipment?

Further information

  • Car boot sales
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  • National advice
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South Lanarkshire Council

Almada Street, Hamilton, South Lanarkshire, ML3 0AA

Email customer.services@southlanarkshire.gov.uk
Phone 0303 123 1015 (Headquarters)

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