Click to listen

New Tenant Satisfaction Survey

New Tenant Satisfaction Survey | South Lanarkshire Council
ConsultationNew Tenant Satisfaction Survey
StatusCurrent
Consultation summaryFeedback from new tenants on the service they received when allocated a council house
Why are we consulting?To obtain the views of new tenants regarding their experiences of the service regarding the local office, condition of the house and garden and the advice they received
Who are we consultingTenants
How will findings be used?To improve service delivery
What we found outThis consultation exercise is ongoing. Results for the period April 2016 to March 2017 show an overall satisfaction rate of 91% satisfaction. 46% were very satisfied, 38% fairly satisfied, 7% neither satisfied nor dissatisfied. The remaining respondents showed a degree of dissatisfaction.
Start date01/01/2008
End date31/12/2018
Consultation typeQuantitative
Consultation methodFace-to-face survey
SubjectHousing and homeless
Council themeCustomer focus
Contact nameDebbie Stewart
Contact phone01698 454323
Contact email debbie.stewart@southlanarkshire.gov.uk