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Licensing and Registration Customer Survey

Licensing and Registration Customer Survey | South Lanarkshire Council
ConsultationLicensing and Registration Customer Survey
Consultation summaryThe Licensing and Registration service aim to continually look at ways of improving their service to a standard which reflects customer needs.
BackgroundCustomers who have made use of the Licensing or Registration services are sent a questionnaire to complete to give their evaluation of the service received. In addition, iPad kiosks are set up periodically in offices to capture opinions of customers on site.
Why are we consulting?The survey results will be used to ensure a high standard of customer service is provided.
Who are we consultingService users
How will findings be used?To ensure the provision of excellent customer service.
What we found outInterim results show that over 95% of respondents were satisfied with the service they had received.
Start date01/01/2012
End date30/03/2019
Results available30/04/2019
Consultation typeQuantitative
Consultation methodPostal Survey
SubjectCustomer satisfaction democracy
Council themeCustomer focus
Contact nameMoira Cooper
Contact phone01698 455916
Contact email
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