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Customer Service Centre Satisfaction Survey

Customer Service Centre Satisfaction Survey | South Lanarkshire Council
ConsultationCustomer Service Centre Satisfaction Survey
StatusCurrent
Consultation summarySurvey of customers who have contacted the Council's Customer Service Centre.
Why are we consulting?To ensure customers are satisfied with the service they receive.
Who are we consultingService users
How will findings be used?To ensure the quality of the service is maintained.
What we found outSatisfaction levels over the past 12 months indicate that 98% of respondents feel the service they have received is Very Good, or Good. positive feedback received from comments provided by respondents. Suggestions for improvements taken on board and improvements implemented where required.
Start date01/04/2013
End date31/03/2018
Results available15/04/2018
Consultation typeQuantitative
Consultation methodTelephone Survey
SubjectCustomer satisfaction democracy
Council themeCustomer focus
Contact nameLesley Bower
Contact phone01698 454787
Contact email lesley.bower@southlanarkshire.gov.uk
Support linkhttp://www.southlanarkshire.gov.uk/info/200176/sharing_information_with_you/717/customer_services_centre