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Complaints handling performance

Complaints handling performance | South Lanarkshire Council
ReportComplaints handling performance
What is this?The Scottish Public Services Ombudsman's (SPSO) new complaints handling procedure was introduced on 1 April 2013, which has changed the way we handle complaints. The new procedure aims to ensure that all complaints are handled in as simple, effective and consistent a way as possible.
Link to reportComplaints handling
What this performance report covers/includesCouncil complaints received
Council complaints closed within timescales
Learning from complaints
Customer satisfaction with complaints
Complaints handling - areas for improvement
Further informationScottish Public Services Ombudsman
2014 Household Survey
Complaints handling procedure
Local Government complaints report
Resource and ServiceFinance and Corporate Resources - Personnel Services