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Customer Contact Survey

Customer Contact Survey | South Lanarkshire Council
ConsultationCustomer Contact Survey
StatusCompleted
Consultation summaryThrough engagement with our communities, we recognise it is beneficial to be able communicate with residents in a variety of ways. We would like to understand more about people's preferred choice of communication and the benefits of having a single Council record for each household.
Why are we consulting?To gain the views of South Lanarkshire Residents
Who are we consultingAll residents
How will findings be used?To help improve customer contact streams
What we found outSurvey responses will be used to offer the most appropriate contact streams to South Lanarkshire residents
Start date20/04/2016
End date13/05/2016
Consultation typeQuantitative
Consultation methodOn-line survey/poll
SubjectCustomer satisfaction democracy
Council themeCustomer focus
Contact namePatrick Murphy
Contact phone01698 45 4065
Contact email patrickj.murphy@southlanarkshire.gov.uk