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Citizens Advice Bureau - Hamilton

Citizens Advice Bureau - Hamilton | South Lanarkshire Council
Facility nameCitizens Advice Bureau - Hamilton
AddressAlmada Tower, 67 Almada Street
TownHamilton
PostcodeML3 0HQ
AreaHamilton
Phone01698 283477
Fax01698 423923
Email advice@hamiltoncab.casonline.org.uk
ContactMaureen Chalmers
Head titleManager
Contact phone01698 283477
Contact email enquiries@hamiltoncitizensadvicebureau.org.uk
Description of serviceThe Citizens Advice Bureau works closely within the local community to meet local people's needs, offering free and impartial advice on financial or legal problems, including debt and money advice, working out benefit entitlements, employment issues such as minimum wage and unfair dismissal, consumer advice, housing, homelessness, mortgage arrears, immigration and seeking asylum in the UK. CAB can also put you in touch with other agencies and organisations who have more specialised information and support facilities.
Opening timesMonday, Tuesday & Thursday 9.30am–4pm;
Friday 1–3.30pm
Additional informationTelephone advice is available Monday to Friday 9am–8pm and Saturday 10am–2pm from Citizens Advice Direct on 0808 800 9060.
Online advice is available at www.adviceguide.org.uk
Disabled accessThere are parking bays for disabled people to the rear of the building and level access at the front with interview rooms and a waiting area all on the ground floor. There is also a hearing loop facility available on the premises.

Council Tax privacy statement

Why we collect information about you

We collect and hold information about you, and those in your household, to administer and collect Council Tax, including assessment of your entitlement to benefits, discounts and/or exemptions. We will comply with the Data Protection Act 1998 and retain your information in accordance with the Act.

We will ask for your contact information and use this to contact you about your Council Tax account..

How we use your information

We will use your information for the administration and collection of Council Tax. We may also use your personal details to help prevent and detect crime and/or when required by law and if necessary share it with other public bodies for those purposes. We will not use your personal details for any other purpose without getting your consent first. You may have been asked to give this additional consent at the time when you originally contacted us, for example in an additional section on an application form.

Sharing your information

We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, for example, where sharing is necessary for us to carry out the Council Tax function or if there is a public interest to do so such as the prevention and/or detection of crime (see below). This could include the need to disclose sensitive or confidential information such as medical details to other organisations. We may disclose information when necessary to prevent risk of harm to an individual.

At no time will your information be passed to external organisations for marketing or sales purposes or for any commercial use without first getting your consent.

We participate in anti-fraud data matching exercises carried out by other agencies such as the National Fraud Initiative (operated on behalf of Audit Scotland) and the Housing Benefit Matching Service (conducted on behalf of the Department for Work and Pensions). We have a duty to manage public funds properly. As a result, we will use the information you provide to make sure all amounts we are owed are paid on time (for example, by identifying people who have not paid Council Tax and to help people who are entitled to benefits to claim them).

We may also share your information with debt management organisations engaged by us and the courts in relation to outstanding money owed. We may also share your information for the same purposes with other public organisations, including neighbouring councils that handle public funds, and with the police. We may also share your details with other organisations, including credit reference agencies, to help prevent and detect fraud and to confirm who is resident at an address.

Contractors

Where external contractors are appointed to process information on our behalf, there are contracts which require them to keep personal information safe and prohibits them from doing anything with your personal data other than following our instructions.

Statistics and reports

We may use your information (and the occupier’s if different) for related audit, statistics or management information. Personal details will not be used to identify you (and/or the occupier if different) in any reports or analysis or shared with other parts of the council or anyone else. The Council is the data controller for the purpose of the Data Protection Act 1998. The Council’s Privacy Policy sets out the high level principles we operate to in using people's personal data.

Last updated 27 January, 2017

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