Q and A Office - Blantyre
|Facility name||Q and A Office - Blantyre|
|Building name||David Dale House|
|Address||Council Offices, 45 John Street|
|Phone||0303 123 1015|
|Description of service||Q and A is the Council’s one-stop-shop, providing frontline service on behalf of all of our Resources. Enquiries are dealt with by a specially trained team of Customer Services Assistants who ensure members of the public receive the service or information they require.
Blantyre Q and A office provides customers with several options for dealing with Council enquiries:
• fast track phones – free phone contact to a selection of Council services
• self service – access to a selection of forms and leaflets
• online – access to the Council’s website
• face-to-face – assistance with enquiries where necessary
All Q and A Offices support the Dogs Trust and Vision Aid Charities. Donations of dog food or old spectacles will be gratefully received in any of the offices using the designated Dogs Trust Bins or Vision Aid boxes.
Facilities available include: baby change, language line, hearing loop, BSL trained assistant, local parking information, private interview rooms, meeting rooms, and a coffee shop.
|Opening times||Monday, Tuesday, Thursday and Friday 8.45am - 4.45pm; Wednesday 11am - 4.45pm|
|Office location||On the map|
|Council car parks||List of car parks|
|Additional information||A customer service assistant will be available at the reception desk on Wednesday from 8.45am to help with emergencies and appointments with other Council services.|
|Disabled access||Level access at front, six parking bays for disabled people, automatic door entrance, toilet facilities for disabled people, accessible reception and lift.|