Q and A Office - East Kilbride
|Facility name||Q and A Office - East Kilbride|
|Building name||Civic Centre|
|Address||Council Offices, Andrew Street|
|Phone||0303 123 1015 - Monday to Thursday 8.45am to 4.45pm and Friday 8.45am to 4.15pm|
|Description of service||Q and A is the Council’s one-stop-shop, providing frontline service on behalf of all of our Resources. Enquiries are dealt with by a specially trained team of Customer Services Assistants who ensure members of the public receive the service or information they require.
East Kilbride Q and A office provides customers with several options for dealing with Council enquiries:
• free phones – free contact to Council services
• self service – access to a selection of forms and leaflets
• online – access to the Council’s website
• face-to-face – assistance with enquiries where necessary
Facilities available include: baby change, language line, hearing loop, BSL trained assistant, local parking information, private interview rooms and meeting rooms.
|Opening times||Monday, Tuesday and Thursday 8.45am-4.45pm; Wednesday 11am-4.45pm and Friday 8.45am - 4.15pm|
|Council car parks||List of car parks|
|Additional information||A customer service assistant will be available at the reception desk on Wednesday from 8.45am to assist with emergencies and appointments with other Council services.|
|Disabled access||Level access at front, nine parking bays for disabled people (nine spaces outside Q and A entrance – two designated bays, seven additional spaces with a single yellow line which is signposted for dropping off or picking up of goods/taxi). These spaces can be used by blue badge holders as long as they display their badge. On the opposite side of road to Q and A entrance there is one designated bay with two additional spaces on the single yellow line. Cornwall Street next to the Post Office has a drop off/collection point for Dial A Bus users and for organisations who have a blue badge for their residents/service users. Automatic door entrance, toilet facilities for disabled people, accessible reception, lift.|