Make a claim for road or pavement damage

If you believe we are responsible for damage to your vehicle, you can make a claim.

Check who maintains the road

Check if we maintain the road. We do not look after:

• M74/A74
• A702 (Dolphinton to Abington)
• A725
• A726 (Birniehill roundabout to Peel Park roundabout)

See trunk roads and motorways for contact details.

How to make a successful claim

To make a successful claim, you must show that we were negligent in maintaining the road or footpath.

This means you need clear evidence of:

• the defect (such as a pothole)
• the damage or injury caused
• how we failed to act

Consider claiming through your insurer

If your vehicle has significant damage, you should consider claiming through your motor insurance.

This may:

• be quicker
• avoid needing repair estimates
• be handled directly by your insurer

If your insurer believes we are responsible, they may claim the cost from us, including your excess.

Think before you claim

All claims are investigated carefully.

• investigation takes time and resources
• compensation is paid from public funds
• decisions are made based on evidence and legal responsibility

What to do next

• contact the correct authority for excluded roads
• check our safety inspection procedures and guidance manual.
• check your evidence
• contact your insurer or
• submit a claim with us