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National advice - Consumer

If you are in dispute

Most people will at some time find themselves in dispute with a company over goods or services they have purchased and which do not meet their expectations in some way.

This information will help you try to resolve a consumer related issue. If, ultimately, the complaint is registered with Trading Standards, following this guidance and keeping copies of correspondence will help Trading Standards advisers deal with your complaint.

The information below has been compiled by the Trading Standards Institute. For more local advice, contact South Lanarkshire's Consumer and Trading Standards Office.