Comments, compliments and complaints procedure
Complaints performance
On 1 April 2013 we changed the way that we handle your complaints. For more information see the "have your say" pages.
The new complaints handling procedure was introduced by the Scottish Public Services Ombudsman and all Scottish Councils are now required to handle and report complaints in the same way. All Councils are required to publish the outcomes of complaints, trends and actions taken. You will find short case studies of actions that we have taken in response to complaints in the "you said we did" pages.
Complaints performance statistics
Number of complaints received from 1 April 2011 to 31 March 2013
| Action |
Number received 1st Quarter |
Number received 2nd Quarter |
Number received 3rd Quarter |
Number received 4th Quarter |
|---|---|---|---|---|
| Number of complaints received 2011-2012 | 1285 | 1077 | 922 | 897 |
| Number of complaints received 2012-2013 | 882 | 787 | 775 | 763 |