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Comments, compliments and complaints procedure

Getting help to make your complaint

If you feel you can't make a complaint yourself we will accept complaints from someone representing you. We can take complaints from a friend, relative or advocate, if you have given them your consent to complain on your behalf.

If you would like help with writing down your complaint, call in at any council office or at any of our Q and A offices, where staff will be happy to help you.

The following organisations can provide further advice and support, depending on the nature of your complaint.  If you are unsure who to speak to or want some general advice, please email the Corporate complaints team.

You can find out about advocates in your area by contacting the 
Scottish Independent Advocacy Alliance: 
Phone: 0131 260 5380 
Fax:0131 260 5381 
Website: http://www.siaa.org.uk/

Citizens Advice Scotland will be able to give you details of your nearest Citizens Advice Bureau:

Address: First Floor, Spectrum House, 
2 Powderhall Road, Edinburgh, EH7 4GB 
Phone: 0131 550 1000 
Website: http://www.cas.org.uk/