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Public Performance Reports

Environmental Health and Trading Standards

The Council Plan Connect, outlines our objectives for 2012-17.  Connect ambitions and objectives should not be seen in isolation, they interact with each other and as we achieve success in one, we move closer to success in others.  In delivering our vision to ‘improve the quality of life of everyone in South Lanarkshire’ our ambitions show how our work links with our partners including our Community Planning Partners. 

Each year we produce an Annual Performance Report which details how we have performed in achieving our Connect objectives. To complement the Annual Performance Report we have created a suite of individual Public Performance Reports.  This report outlines the performance in relation to our environmental health and trading standards services and how this links to the outcomes of our ambitions to ‘Improve health and wellbeing’ and 'Make communities safer and stronger'.

Environmental Health and Trading Standards

South Lanarkshire Council has a statutory responsibility to protect public health and the environment.  It does this through the work of our Environmental Health service, which undertakes inspection programmes and investigates complaints.  Key areas of responsibility include: food safety, health and safety at work, air quality, litter deterrence, and nuisance investigation, such as noise pollution and pest control. 

Another important role for the council is protecting consumers of goods and services through the work of our Trading Standards service.  This service carries out a range of regulatory and inspection activities, offers advice and assistance to consumers experiencing problems, and helps businesses and traders comply with trading standards and other legislation.

Food safety and Food standards

Percentage of compliant food premises – Target 85%

What this means

This indicator measures the percentage of food premises which are broadly compliant with food safety statutory requirements.  During Environmental Health’s inspections, food premises are deemed to be compliant if specified risk scores are achieved for cleanliness, structural issues, and confidence in the management of the business.

Why this matters A high percentage of food premises compliant with food laws means that food is safe to eat in South Lanarkshire and is a sign that our Environmental Health Officers’ intervention and enforcement action is effective.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 86.1% 86.0% 87.0% Yes
Scotland 79.3% 88.1% 88.2%
How we have performed in improving this public service

In 2015-16, 87% of businesses were broadly compliant with food safety statutory requirements.  This is slightly higher than in the previous two years, is above the target set for the year, but is just below the Scottish average.  Where businesses are not compliant, the Environmental Health service advises food businesses of the areas they need to improve, and compliance is checked at the next routine inspection.  If significant breeches of legislation are found, Environmental Health Officers take appropriate enforcement action to ensure the food business resolves these matters.

Number of cases of notified food borne infection - Target fewer than 170

What this means The council’s target each year is to reduce the incidence of food borne infection by 8.5% compared to the 2006-07 baseline figure.  This equates to a target of fewer than 170 cases of food borne infection. 
Why this matters The indicator measures how well the council is delivering its Environmental Health service - the incidence of infection is influenced by the council’s success both in carrying out inspections of food businesses and in delivering good hygiene awareness initiatives.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 115 105 160 No
Scotland N/A N/A N/A
How we have performed in improving this public service

The table above shows that year on year, this target has been achieved, with 160 cases of food borne infection recorded in 2015-16.  The increase on the previous year coincides with a national increase in imported infections.

Follow the links to our website for more information on Food safety and Food standards.

Pest Control

Percentage of pest control visits made within one working day - Target 90%

What this means This indicator measures the council’s success in responding to requests for high risk pest control.  These requests relate to rats, wasps, and “insects of public health significance” for example, fleas, bed bugs etc.
Why this matters This indicator demonstrates how effectively the council is achieving its statutory purpose of protecting and improving the health, safety and the environment of the people of South Lanarkshire.
Our performance and how we compare Comparator 2015-16 Are we improving?
SLC 95.4% First year of measuring this indicator
Scotland N/A
How we have performed in improving this public service

In 2015-16, 95.4% of pest control visits were made within one working day – this is above the target set for the year. 

Environmental crime

Percentage of fly-tipping complaints responded to within two working days - Target 90% 

What this means This indicator measures the council’s success in responding to complaints about fly-tipping within the target time of two working days. 
Why this matters This indicator shows how quickly we respond to complaints relating to this environmental crime and demonstrates how effectively the council is achieving its statutory purpose of protecting and improving the health, safety and the environment of the people of South Lanarkshire.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 96.4% 97.9% 99.6% Yes
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2015-16, we received 2,314 illegal dumping complaints.  99.6% of these complaints were responded to within two working days, exceeding the annual target of 90% and the performance levels for the previous two years. 

Follow the link to our website for more information on reporting fly-tipping.

Percentage of dog fouling complaints responded to within two working days - Target 90%

What this means This indicator measures the council’s success in responding to complaints about dog fouling within the target time of two working days.
Why this matters This indicator shows how quickly we respond to complaints relating to this environmental crime and demonstrates how effectively the council is achieving its statutory purpose of protecting and improving the health, safety and the environment of the people of South Lanarkshire.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 98.3% 99.0% 97.9% No
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2015-16, we received 1,008 dog fouling complaints and conducted 2,812 litter and dog fouling patrols.  97.9% of dog fouling complaints were responded to within two working days, exceeding the annual target of 90%. 

Follow the link to our website for more information on dog fouling

Domestic noise - average time between time of complaint and attendance on site (in hours) - Target 2 hours

What this means This indicator measures the response time when initially handling and investigating complaints of domestic noise abuse and it includes only those complaints which require attendance ‘on site’, which means at the home of the person making the complaint or the home that is the subject of the complaint.
Why this matters This indicator shows how quickly we respond to complaints relating to this environmental crime and demonstrates how effectively the council is achieving its statutory purpose of protecting and improving the health, safety and the environment of the people of South Lanarkshire.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 48 minutes 30 minutes 30 minutes No change
Scotland 80 hours 44 minutes 58 hours 54 minutes 70 hours 18 minutes
How we have performed in improving this public service

In 2015-16, we dealt with domestic noise complaints within an average timescale of 0.5 hours (30 minutes).  This is the same response time as in 2014-15 and is lower than our two hour target.  It is also substantially lower than the Scottish average figure of 70.3 hours (70 hours and 18 minutes).  The reason our response time is considerably lower than the Scottish average relates to the nature and scope of the service provided by our Environmental Health team: we respond to noise complaints seven days per week until 3.00am.  Not all Scottish councils provide this level of service which impacts on their response time in dealing with noise complaints.

Follow the link to our website for more information on anti-social behaviour.  Also, see article in The Reporter Spring 2015 (pages 46 and 47) advising residents to contact the council for help with noisy neighbours.

Consumer complaints and business advice requests

Percentage of consumer complaints dealt with within 14 days of receipt - Target 65%

What this means This indicator provides a measure of our efficiency in dealing with consumer complaints (irrespective of the outcome) against a target of 14 days. 
Why this matters This indicator shows how quickly the Trading Standards service responds to consumers who are experiencing problems, and gives a general indication of how effectively the service is protecting consumers of goods and services in South Lanarkshire.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 74.2% 75.0% 87.0% Yes
Scotland N/A N/A N/A
How we have performed in improving this public service

We exceeded our target for the year in terms of how quickly we dealt with consumer complaints and exceeded our performance in the previous two years.  In 2015-16, intervention by Trading Standards enabled consumers to receive over £384,000 in compensation for poor quality goods and services. 

South Lanarkshire Council provides a higher level of service compared to other councils.  Our Trading Standards service assists South Lanarkshire consumers who have purchased goods and services beyond our boundary and also assists non-South Lanarkshire consumers in relation to goods and services purchased from South Lanarkshire traders (including purchases via web transactions).

Follow the link to our website for more information on trading standards

Percentage of business advice given within 21 days of receipt - Target 95%

What this means This indicator provides a measure of our efficiency in dealing with requests for advice from businesses.  The indicator calculates the time taken to deal with an enquiry, irrespective of the outcome.
Why this matters This indicator shows how efficiently we are responding to business enquiries, thereby helping businesses meet their legal obligations and at the same time achieving our statutory purpose of promoting and contributing to the maintenance of a safe, fair and equitable trading environment.
Our performance and how we compare Comparator 2014-15 2015-16 Are we improving?
SLC 93.0% 95.0% Yes
Scotland N/A N/A
How we have performed in improving this public service

In 2015-16, we met the target for this indicator and surpassed the previous year’s performance.  South Lanarkshire Council provides a high level of service compared to other councils.  There are a number of businesses in the area who manufacture or import products and seek advice concerning new legal requirements.  The increasing use of the internet also adds to the complexity of the business advice sought and requires considerable research by Trading Standards staff. 

Follow the link to our website for more information on consumer advice

Percentage of planned Trading Standards inspections undertake on time (high risk) - Target 96%

What this means This indicator shows the extent to which the council’s programme of trading premises inspections was completed on time.  These inspections check compliance with legislation, including consumer credit, consumer safety, weights and measures, prices and many other fair trading laws. If we find anything wrong, we offer advice to help the retailer put things right.
Why this matters This indicator shows how effectively we are carrying out checks and inspections of businesses, thereby achieving our statutory purpose of promoting and contributing to the maintenance of a safe, fair and equitable trading environment.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 100% 89.0% 96.0% Yes
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2015-16, we undertook 96% of planned inspections of premises in the high risk category on time.  This is better than last year and we met our target for the year.

 

Cost of Environmental Health per 1,000 population - No target set

What this means This indicator calculates the net cost of the Environmental Health service provided by the council per 1,000 population.
Why this matters The Environmental Health service is relatively small in terms of council spending, but is important because it is designed to protect the public.  A per 1,000 population measure is used here so that we can compare costs with other councils.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC £14,906 £14,247 £14,297 No
Scotland £18,267 £17,697 £16,849
How we have performed in improving this public service

The cost of providing environmental health services per 1,000 population in South Lanarkshire increased very slightly in 2015-16 compared with the previous year, but is substantially lower than the Scottish average.  This represents good value for money taking into account the range of services provided, not all of which continue to be provided by other councils.

 

Cost of Trading Standards per 1,000 population - No target set

What this means This indicator calculates the net cost of the Trading Standards service provided by the council per 1,000 population.
Why this matters Trading Standards is relatively small in terms of council spending, but is important because it is designed to protect the public.  A per 1,000 population measure is used here so that we can compare costs with other councils.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC £3,808 £3,634 £3,716 No
Scotland £5,698 £5,739 £5,873
How we have performed in improving this public service

The cost of providing trading standards per 1,000 population in South Lanarkshire increased in 2015-16 compared with the previous year, but is substantially lower than the Scottish average.  This represents good value for money taking into account the range of services provided, not all of which continue to be provided by other councils.

 

Percentage of residents satisfied with Consumer and Trading Standards (South Lanarkshire Household Survey) - No target set

What this means In the 2014 South Lanarkshire Household Survey, South Lanarkshire residents were asked for the first time for their opinion on how satisfied they were with our Consumer and Trading Standards services.  
Why this matters This indicator allows us to gauge whether South Lanarkshire residents are satisfied with the Consumer and Trading Standards services we are delivering.
Our performance and how we compare Comparator 2010 2014 Are we improving?
SLC N/A 84.0% First year of measuring this indicator
Scotland N/A N/A
How we have performed in improving this public service

The satisfaction rate for consumer and trading standards was moderately high and a reflection of the level of service provided.  The next South Lanarkshire Household Survey will be carried out in 2017.

 

Percentage of residents satisfied with the Environmental Health and Trading Standards services (Service Satisfaction Survey) - Target 85%

What this means In addition to the South Lanarkshire Household Survey, Environmental Health and Trading Standards services also issue their own survey to customers who have used the service.
Why this matters Unlike the South Lanarkshire Household Survey, only customers who have actually used the service are asked to take part in this survey.
Our performance and how we compare Comparator 2014-15 2015-16 Are we improving?
SLC - Environmental Health 81.0% 89.3% Yes
SLC - Trading Standards 86.0% 86.0% No change
Scotland N/A N/A  
How we have performed in improving this public service

The satisfaction rate for both the Environmental Health and Trading Standards services has exceeded the target set for the year and, in the case of the Environmental Health service, has increased compared to the previous year.

Further information

• Air Quality Strategy
• Contaminated Land Inspection Strategy
• South Lanarkshire Household Survey results 2014.

Resource Plans are prepared each year by all council Resources to outline the key developments they intend to take forward in the year.  Performance and actions relating to Environmental Health and Trading Standards can be found in the Community and Enterprise Resource Plan.

Twice a year, performance reports are presented to council committees on progress against the Resource Plans. In addition, reports detailing progress against the Council Plan Connect objectives are prepared – see Quarter 2 and Quarter 4 performance reports.

More information on Council objectives can be found in the Council Plan Connect and also the Annual Performance Report.

The information contained within this report reflects the position based on the data available at the time of publication (March 2017).