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Public Performance Reports

Waste management

The Council Plan Connect, outlines our objectives for 2012-17.  Connect ambitions and objectives should not be seen in isolation, they interact with each other and as we achieve success in one, we move closer to success in others.  In delivering our vision to ‘improve the quality of life of everyone in South Lanarkshire’ our ambitions show how our work links with our partners including our Community Planning Partners. 

Each year we produce an Annual Performance Report which details how we have performed in achieving our Connect objectives. To complement the Annual Performance Report we have created a suite of individual Public Performance Reports.  This report outlines the performance in relation to our waste management service and how this links to the outcomes of our ambition to ‘Promote recovery and sustainable economic growth'.

Waste management

South Lanarkshire Council is responsible for domestic refuse and recycling collection, including special uplifts.  The team is also responsible for the provision of household waste and recycling centres and the treatment, recycling and disposal of waste.  For more information on our performance in relation to recycling, see the sustainable development  public performance report.

Net cost of waste collection per premise – Target £74.97

What this means For the purpose of this indicator, it is assumed that 'collection' ends when the refuse collection vehicles discharge waste at a transfer station, a treatment plant, a material recycling facility or at landfill.
Why this matters Waste collection is one of the main environmental services provided by councils and councils aim to keep their refuse collection costs as low as possible.  Calculating the cost of waste collection per premise is a simple way of assessing the efficiency, and in particular, the financial performance of the waste management service.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC £62.85 £67.37 £66.26    Yes
Scotland £61.32 £65.12 £63.40
How we have performed in improving this public service

The council aims to keep its refuse collection costs as low as possible.  Between 2014-15 and 2015-16, the net cost of waste collection per premise decreased, although it is slightly above the Scottish average.  It is anticipated that costs may rise in 2016-17 as a result of the council continuing to roll out the new waste and recycling collection service, including the delivery of the enhanced garden and food waste collection service in the Rutherglen, Cambuslang and Clydesdale areas.  However, this will be somewhat offset by efficiencies resulting from a change in the frequency of recycling collection - once every four weeks instead of once every two weeks.

 

Net cost per waste disposal per premise – Target £98.08

What this means Waste disposal includes the treatment of waste collected by the council and destined for final disposal in landfill.  It includes sorting, compacting, baling, shredding, composting, recycling and incinerating.  The operation of transfer-loading stations and the provision of household waste and recycling centres or skips are also included within the cost of waste disposal. 
Why this matters Waste disposal is one of the main environmental services provided by councils and councils aim to keep their refuse disposal costs as low as possible.  Calculating the cost of waste disposal per premise is a simple way of assessing the efficiency, and in particular, the financial performance of the waste management service.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC £94.59 £88.38 £94.12 No
Scotland £92.02 £91.07 £97.02
How we have performed in improving this public service

The council aims to keep its refuse disposal costs as low as possible, contracting third party operators to provide this service on its behalf.  Between 2014-15 and 2015-16, the net cost of waste disposal per premise increased due to inflation and additional landfill tax, but is still below the Scottish average figure.

 

Number of missed refuse collections per 100,000 collections – Target 103

What this means This indicator measures the number of missed refuse collections per 100,000 household collections within the year.
Why this matters Waste collection is one of the main environmental services provided by councils.  Assessing the number of bins successfully collected over the year is a simple way of assessing the effectiveness of the service.
Our performance and how we compare SLC Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 89 108 127     No
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2015-16, the number of missed collections was higher than our target and higher than the number of missed collections in the previous two years.  The reason for this relates to the introduction of new waste collection services in Hamilton and East Kilbride which led to some wrong bins being presented on the collection day and then being recorded as missed by the council.  This was rectified quickly as part of the roll out of the new programme.

Percentage of special uplifts completed within five working days - Target 95%

What this means This indicator measures the percentage of special uplifts completed within the target time of five working days.  The council uplifts bulky items that will not go in household bins.  Households are entitled to one free special uplift per year -  subsequent uplifts must be paid for. For information on costs see uplift charges.
Why this matters The level of service provided through the council’s special uplift service compares favourably with other councils.  It is a service valued by the community and delivering it as quickly as possible reduces fly-tipping and ensures a clean, attractive environment.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 99.2% 98.8% 98.3% No
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2015-16, 98.3% of special uplifts were completed within five working days.  This remains above our target of 95%.

Recycling

Percentage of total household waste arising that is recycled and composted – Target 50%

What this means

This indicator shows the amount of household waste that is recycled and composted during the year.  Household waste includes household bin collections, other household collections such as bulky uplifts, and waste deposited by people at household waste recycling centres and recycling points/bring banks.

Why this matters The council is working towards meeting the national recycling target of 70% by 2025.  This indicator shows us to what extent South Lanarkshire Council is meeting these targets.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 39.1% 45.0% 49.0%    Yes
Scotland 42.2% 42.8% 44.3%
How we have performed in improving this public service

The percentage of total waste that is recycled increased in 2015-16 and is higher than the Scottish average.  This was achieved through improving  the range of recycling services provided throughout South Lanarkshire, in particular, the new kerbside food and garden waste service in Hamilton and East Kilbride.  In 2016-17, the proportion of recycled waste will continue to increase as a result of the extension of this new service to Cambuslang, Rutherglen and Clydesdale.  This is part of an overall programme to create greener recycling for more than 148,000 households across South Lanarkshire.

Customer satisfaction

Our customer satisfaction scores shown below come from the Scottish Household Survey which is undertaken by the Scottish Government.  Small samples of residents are asked questions about our services. 

Refuse collection - percentage of adults satisfied (Scottish Household Survey) – No target set

What this means This indicator measures the proportion of all adults surveyed who were satisfied or very satisfied with the council’s refuse collection services.
Why this matters This indicator gives us an idea of the quality of our refuse collection services and how happy citizens are with them.  However, some caution should be taken with this Scottish Household Survey data as not all people surveyed are direct users of the service and the sample size for the survey is small.
 
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 84.9% 85.7% 83.7% No
Scotland 82.3% 83.3% 83.0%
How we have performed in improving this public service

The percentage of adults satisfied with refuse collection has decreased by 2% in 2015-16 compared to 2014-15, but remains higher than the Scottish average figure.

In addition, the council carries out its own household survey which is issued to residents in South Lanarkshire.  This survey, which was last carried out in 2014, showed that since 2010 there had been a 3.7% increase in satisfaction with our refuse collection service (2014 figure is 91%).

Refuse collection - percentage of adults satisfied – 90%

What this means Aside from the above national and council-wide customer satisfaction surveys, the Waste Management service carries out its own customer satisfaction survey. 
Why this matters This data is sourced from a sample survey, involving survey questionnaires issued to members of the public who have made a service request for example, for a special (bulk) uplift or a new bin.  Unlike the surveys mentioned above, only customers who have actually used the service are asked to take part.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 93.0% 94.0% 92.0% No
Scotland N/A N/A N/A
How we have performed in improving this public service

The Waste Management service’s results show that customer satisfaction has reduced slightly in comparison to the previous two years, but is still above the annual target. 

 

Customer engagement

Communication with the public has been key to encouraging our customers to participate in our new waste and recycling services.  In 2015-16, these new services included the introduction of food and garden waste collection in Hamilton and East Kilbride.  We have informed residents about these services by advertising through the local press, various media campaigns, local road shows and most importantly, the provision of property-specific recycling guides with uplift schedules.

We will take forward the following key areas for improvement:

  • continue to roll out the new waste collection service to the rest of South Lanarkshire households

Further information

The Reporter Spring 2015:
‘Rolling out a Greener Future’ (page 15)

The Reporter Spring 2016:
‘New bins mean even more being recycled’ (page 10)

Resource Plans are prepared each year by all council Resources to outline the key developments they intend to take forward in the year.  Performance and actions relating to waste management can be found in the Community and Enterprise Resource Plan

Twice a year, performance reports are presented to council committees on progress against the Resource Plans. In addition, reports detailing progress against the Council Plan Connect objectives are prepared – see Quarter 2 and Quarter 4 performance reports.

More information on Council objectives can be found in the Council Plan Connect and also the Annual Performance Report.

The information contained within this report reflects the position based on the data available at the time of publication (March 2017).