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Public Performance Reports

Street cleaning and grounds maintenance

The Council Plan Connect, outlines our objectives for 2012-17.  Connect ambitions and objectives should not be seen in isolation, they interact with each other and as we achieve success in one, we move closer to success in others.  In delivering our vision to ‘improve the quality of life of everyone in South Lanarkshire’ our ambitions show how our work links with our partners including our Community Planning Partners. 

Each year we produce an Annual Performance Report which details how we have performed in achieving our Connect objectives. To complement the Annual Performance Report we have created a suite of individual Public Performance Reports.  This report outlines the performance in relation to our street cleaning and grounds maintenance service and how this links to the outcomes of our ambition to ‘Make communities safer and stronger'.

Street cleaning and grounds maintenance

South Lanarkshire Council aims to ensure that the environment is kept to a high standard for the benefit of the residents of, and visitors to, the South Lanarkshire area.  One way in which we look after the wider environment is through the street cleaning service and grounds maintenance service and through the maintenance of our parks, play areas and cemeteries.

Street cleanliness

Follow the links to our website to learn about the full list of services covered by Street care and cleaning.

Percentage of streets achieving Keep Scotland Beautiful (KSB) Standard A or B – Target 70%

What this means This indicator provides a measure of the standard of street cleanliness in South Lanarkshire and is based on an independent inspection of a sample of streets and other relevant land for which the council is responsible.  It measures the percentage of streets achieving the Keep Scotland Beautiful (KSB) Standard A and B, for example, no litter or predominately free of litter and refuse.  It therefore provides a good measure of the percentage of streets considered ‘acceptably clean’.
Why this matters This indicator is a good measure of whether we are achieving our aim of making our towns, neighbourhoods and the whole of South Lanarkshire a cleaner, safer place to live, work and visit.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 99.0% 98.0% 98.0% No change
Scotland 96.0% 94.0% 93.0%
How we have performed in improving this public service

Our street cleanliness survey score has remained the same as last year and is higher than the Scottish average.  In 2015-16, 98% of our streets were found to be of an ‘acceptable’ standard placing us 3rd out of 32 Scottish councils.

 

Net cost of street cleaning per 1,000 population – No target set

What this means This indicator calculates the net cost of the street cleaning service provided by South Lanarkshire Council per 1,000 population.
Why this matters Street cleaning is one of the main environmental services provided by councils.  Calculating the cost of this per 1,000 people is a simple way of assessing the efficiency of this service and allows us to compare costs with other councils.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC £15,795.00 £16,943.00 £16,583.00 Yes
Scotland £16,242.00 £15,816.00 £15,480.00
How we have performed in improving this public service

The net cost of street cleaning per 1,000 population decreased in 2015-16, but is still above the Scottish average.  South Lanarkshire Council provides a range of services not provided by other local authorities and to a high standard (see street cleanliness score above) - these factors impact on the cost of the service.  Service efficiency savings have been identified and are being implemented in 2016-17 and it is therefore anticipated that this will reduce our cost of street cleaning going forward.

 

Satisfaction with street cleaning: The Scottish Household survey shows that 74.7% of adults were satisfied with street cleaning in 2015-16. Although this represents a 1.3% decline on the previous year, we are still 1% higher than the Scottish average satisfaction rate. The council also carries out its own service specific survey of South Lanarkshire residents who have accessed the council’s street cleansing service.  During 2015, this survey revealed that 80% of respondents rated the service positively.  The council was a recent winner in the APSE Performance Networks 2016 national awards under the category of Most Improved Performer for street cleansing.

 

Grounds maintenance

Grounds maintenance score (LAMS) – Target 70

What this means The Land Audit Management System (LAMS) is used across the UK to monitor grounds maintenance.  It requires local authorities to undertake inspections over a given monitoring period.  The surveyor is checking on the quality of the grounds work and if there is evidence of litter, dog fouling, graffiti, vandalism and overflowing litter bins in the areas.  A LAMS score is then provided, establishing an overall picture of the standard of maintenance and quality of the local authority’s environment.
Why this matters This indicator is a good measure of whether we are achieving our aim of making our towns, neighbourhoods and the whole of South Lanarkshire a cleaner, safer place to live, work and visit.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 72 71 72 Yes
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2015-16, the council achieved a LAMS score of 72.  This is above our annual target and above the previous year’s score.

 

Percentage satisfaction with the Care of Gardens Scheme – Target 96%

What this means This measure relates to customer satisfaction with the council’s Care of Gardens Scheme which provides basic garden maintenance for elderly or disabled residents.  The level of maintenance includes grass cutting, hedge trimming and weed spraying on paths.
Why this matters In 2015-16, we maintained 3,216 gardens as part of the council’s Care of Gardens scheme.  It is therefore important to us that the residents who use this service feel that they are receiving a satisfactory service.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 96.0% 97.0% 99.8% Yes
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2015-16, the council achieved a customer satisfaction rating of 99.8% for its Care of Gardens Scheme which is higher than the annual target and higher than the satisfaction level in the previous two years.

Parks and open spaces

Cost of parks and open spaces per 1,000 population – No target set

What this means This indicator shows how much South Lanarkshire Council spends on parks and open spaces per 1,000 population.
Why this matters This indicator allows us to compare how much we spend on parks and open spaces with other councils.
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC £31,498.00 £32,458.00 £33,472.00 No
Scotland £23,296.00 £23,406.00 £22,232.00
How we have performed in improving this public service

South Lanarkshire Council’s cost of parks and open spaces is higher than the previous year and higher than the Scottish average figure.  The increase in costs from to 2014-15 to 2015-16 can be explained by additional capital works, including improvements to cemetery infrastructure, upgrade to hard and soft landscaping within sheltered housing complexes, and the rebuild of Calderglen Play Area. Higher costs can also be explained by the range of services provided in South Lanarkshire across a broad spectrum of geographical landscapes and including a number of services which are provided more frequently than by other local authorities.  Service efficiency savings, which have been identified and are being implemented in 2016-17, should lead to a reduction in our cost of parks and open spaces going forward.

Follow these links to our website for further information on local parks, Countryside rangers, Getting outdoors.

Percentage of adults satisfied with parks and open spaces (Scottish Household Survey) – No target set

What this means This indicator gives us an idea of the quality of the council’s parks and open spaces and how happy citizens are with them. 
Why this matters As well as measuring the cost of our parks and open spaces, it is important to know how satisfied people are with them.  However, some caution should be taken with this Scottish Household Survey data as not all people surveyed are direct users of the service, and the sample size for the survey is small.
 
Our performance and how we compare Comparator 2013-14 2014-15 2015-16 Are we improving?
SLC 74.9% 74.7% 75.7% Yes
Scotland 85.0% 86.0% 85.7%
How we have performed in improving this public service

Compared to the previous year, the level of satisfaction with parks and open spaces has increased, but is below the Scottish average.   The council also carries out its own specific survey of council residents who have accessed services related to our parks and open spaces.  During 2015, this revealed that 83% of respondents rated the service provision positively, which is nearer to the Scottish average figure of 85.7%.  The council was a finalist in the APSE Performance Networks 2016 national awards under the category of Most Improved Performer for its parks, open spaces and horticultural services.

Areas for improvement and action

We will take forward the following key areas for improvement:

  • currently reviewing service costs as part of the cross-council efficiency savings required for 2016-17 onwards - these proposed efficiency savings should reduce our overall grounds maintenance costs

Further information

Resource Plans are prepared each year by all Resources to outline the key developments they intend to take forward in the year.  Performance and actions relating to the street cleaning service and grounds maintenance service can be found in the Community and Enterprise Resource Plan.

Twice a year, performance reports are presented to council committees on progress against the Resource Plans.  In addition, reports detailing progress against the Council Plan Connect objectives are prepared – see the Quarter 2 and Quarter 4 progress reports.

More information on council objectives: can be found in the Council Plan Connect and also the Annual Performance Report.

The information contained within this report reflects the position based on the data available at the time of publication (March 2017).