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Public performance reports

Street cleaning and grounds maintenance

The Council Plan Connect, outlines our objectives for 2017-22.  Connect ambitions and objectives should not be seen in isolation, they interact with each other and as we achieve success in one, we move closer to success in others.  In delivering our vision to ‘improve the quality of life of everyone in South Lanarkshire’ our ambitions show how our work links with our partners including our Community Planning Partners. 

Each year we produce an Annual Performance Report which details how we have performed in achieving our Connect objectives. To complement the Annual Performance Report we have created a suite of individual Public Performance Reports.  This report outlines the performance in relation to our street cleaning and grounds maintenance service and how this links to the outcomes of our ambition to ‘Make communities safer, stronger and sustainable'.

South Lanarkshire Council aims to ensure that the environment is kept to a high standard for the benefit of the residents of, and visitors to, the South Lanarkshire area.  One way in which we look after the wider environment is through the street cleaning service and grounds maintenance service and through the maintenance of our parks, play areas and cemeteries.

Street cleanliness

Follow the link to learn about the full list of services covered by Street care and cleaning.

How clean are our streets? – Target 90%

What this means This indicator provides a measure of the standard of street cleanliness in South Lanarkshire and is based on an independent inspection of a sample of streets and other relevant land for which the council is responsible.  It measures the percentage of streets achieving the Keep Scotland Beautiful (KSB) Standard A and B, that is no litter or predominately free of litter and refuse.  It therefore provides a good measure of the percentage of streets considered ‘acceptably clean’.
Why this matters This indicator is a good measure of whether we are achieving our aim of making our towns, neighbourhoods and the whole of South Lanarkshire a cleaner, safer place to live, work and visit.
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC 98% 98% 96% No
Scotland 94% 93% 94%
How we have performed in improving this public service

In 2016-17, 96% of our streets were found to be of an ‘acceptable’ standard.  The street cleanliness survey score has reduced from 2015-16 to 2016-17, but it is still higher than the Scottish average, placing us second in this service area in comparison to the seven other local authorities in our family group.

 

How much do we spend on street cleaning (£ per 1,000 people)? – No target set

What this means This indicator calculates the net cost of the street cleaning service provided by South Lanarkshire Council per 1,000 population.
Why this matters Street cleaning is one of the main environmental services provided by councils.  Calculating the cost of this per 1,000 people is a simple way of assessing the efficiency of this service and allows us to compare costs with other councils.
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC £16,943 £16,529 £15,929 Yes
Scotland £15,816 £15,444 £14,431
How we have performed in improving this public service

South Lanarkshire's net cost of street cleaning has reduced year on year since 2014-15, but is still above the Scottish average. However, this cost indicator does not take account of the level of service provided in South Lanarkshire e.g. the level of commitment to mechanical sweeping and the tight timescale for removing offensive graffiti (24 hours). We deliver the service to a high standard (see street cleanliness score above).  These factors impact on the cost of the service.

Satisfaction with street cleaning: The Scottish Household survey showed that in 2016-17, 72% of South Lanarkshire residents were satisfied with the council’s street cleaning service.  This is exactly the same as the Scottish average and a 2.7% decline on the previous year.

 

Grounds maintenance

How good is our grounds maintenance service? – Target 70 

What this means The Land Audit Management System (LAMS) is used across the UK to monitor grounds maintenance.  It requires local authorities to undertake inspections over a given monitoring period.  The surveyor is checking on the quality of the grounds work and if there is evidence of litter, dog fouling, graffiti, vandalism and overflowing litter bins in the areas.  A LAMS score is then provided, establishing an overall picture of the standard of maintenance and quality of the local authority’s environment.
Why this matters This indicator is a good measure of whether we are achieving our aim of making our towns, neighbourhoods and the whole of South Lanarkshire a cleaner, safer place to live, work and visit.
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC 71 72 74 Yes
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2016-17, the council achieved a LAMS score of 74.  This is above our annual target (70) and above the previous year’s score.

 

Parks and open spaces

How much do we spend on parks and open spaces (net) (£ per 1,000 people)? – No target set

What this means This indicator shows how much South Lanarkshire Council spends on parks and open spaces per 1,000 population.
Why this matters This indicator allows us to compare how much we spend on parks and open spaces with other councils.
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC £32,458 £32,834 £28,480 Yes
Scotland £23,406 £21,794 £20,432
How we have performed in improving this public service

South Lanarkshire Council’s cost of parks and open spaces is lower than the previous year.  However, our costs are higher than the Scottish average – the reason for this is the range of services provided in South Lanarkshire across a broad spectrum of geographical landscapes, and the number of services which are provided more frequently compared with other local authorities.  In terms of this indicator, we have the second highest cost in comparison to the seven other local authorities in our family group.  Any future savings via service reduction will contribute to closing the gap on the Scottish average, although this comes at a time when the majority of local authorities are considering similar action.

Follow these links for further information on local parks, Countryside rangers, Getting outdoors.

How satisfied are residents with local parks and open spaces? - No target set

What this means This indicator gives us an idea of the quality of the council’s parks and open spaces and how happy citizens are with them. 
Why this matters As well as measuring the cost of our parks and open spaces, it is important to know how satisfied people are with them.  However, some caution should be taken with this Scottish Household Survey data as not all people surveyed are direct users of the service, and the sample size for the survey is small.
 
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC 74.7% 75.7% 79.0% Yes
Scotland 86.0% 85.7% 86.0%
How we have performed in improving this public service

The percentage of adults satisfied with parks and open spaces has shown a year on year improvement since 2014-15, with a healthy 3.3% increase from 2015-16 to 2016-17.  This is the case despite the significant reduction in the cost of the service.

Areas for improvement and action

We will take forward the following key area of improvement:

  • review our street cleaning and grounds maintenance processes and work programmes to reduce the cost of these services in 2017-18 

Further information

Resource Plans are prepared each year by all Resources to outline the key developments they intend to take forward in the year.  Performance and actions relating to the street cleaning service and grounds maintenance service can be found in the Community and Enterprise Resource Plan.

Twice a year, performance reports are presented to council committees on progress against the Resource Plans. In addition, reports detailing progress against the Council Plan Connect objectives are prepared – see Quarter 2 and Quarter 4 performance reports for further information. 

More information on our objectives can be found in the Council Plan Connect and also the Annual Performance Report.

The information contained within this report reflects the position based on the data available at the time of publication (March 2018)