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Public performance reports

Waste management

The Council Plan Connect, outlines our objectives for 2017-22.  Connect ambitions and objectives should not be seen in isolation, they interact with each other and as we achieve success in one, we move closer to success in others.  In delivering our vision to ‘improve the quality of life of everyone in South Lanarkshire’ our ambitions show how our work links with our partners including our Community Planning Partners. 

Each year we produce an Annual Performance Report which details how we have performed in achieving our Connect objectives. To complement the Annual Performance Report we have created a suite of individual Public Performance Reports.  This report outlines the performance in relation to our waste management service.

Waste management

South Lanarkshire Council is responsible for domestic refuse and recycling collection, including special uplifts.  The team is also responsible for the provision of household waste and recycling centres and the treatment, recycling and disposal of waste.  For more information on our performance in relation to recycling, see the sustainable development  public performance report.

Refuse collection

How much does my council spend on refuse collection (net) (£ per premise)? – Target £80.44

What this means For the purpose of this indicator, it is assumed that 'collection' ends when the refuse collection vehicles discharge waste at a transfer station, a treatment plant, a material recycling facility or at landfill.
Why this matters Waste collection is one of the main environmental services provided by councils and councils aim to keep their refuse collection costs as low as possible.  Calculating the cost of waste collection per premise is a simple way of assessing the efficiency, and in particular, the financial performance of the waste management service.
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC £67.37 £66.26 £73.62  No
Scotland £64.84 £64.24 £64.54
How we have performed in improving this public service

The council aims to keep its refuse collection costs as low as possible. Between 2015-16 and 2016-17, the net cost of waste collection per premise increased.  The additional costs resulted from the council’s improvement to the kerbside recycling service and introduction of a new food and garden waste collection service to comply with the Waste (Scotland) Regulations 2012.  Households in Rutherglen, Cambuslang and Clydesdale received the new services during 2016-17.  South Lanarkshire Council costs are higher than the Scottish average due to the level of service provision delivered by the council e.g. not all councils carry out a food and garden waste collection service.

How much does my council spend on waste disposal (net) (£ per premise)? – Target £94.75

What this means Waste disposal includes the treatment of waste collected by the council and destined for final disposal in landfill.  It includes sorting, compacting, baling, shredding, composting, recycling and incinerating.  The operation of transfer-loading stations and the provision of household waste and recycling centres or skips are also included within the cost of waste disposal. 
Why this matters Waste disposal is one of the main environmental services provided by councils and councils aim to keep their refuse disposal costs as low as possible.  Calculating the cost of waste disposal per premise is a simple way of assessing the efficiency, and in particular, the financial performance of the waste management service.
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC £88.38 £94.12 £92.62 Yes
Scotland £91.21 £97.44 £98.77
How we have performed in improving this public service

The council keeps its refuse disposal costs as low as possible. Between 2015-16 and 2016-17, the net cost of waste disposal per premise declined and was lower than the Scottish average.

Number of missed refuse collections per 100,000 collections – Target 120

What this means This indicator measures the number of missed refuse collections per 100,000 household collections within the year.
Why this matters Waste collection is one of the main environmental services provided by councils.  Assessing the number of bins successfully collected over the year is a simple way of assessing the effectiveness of the service.
Our performance and how we compare SLC Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC 108 127 111   Yes
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2016-17, the number of missed collections was lower than our target and lower than in the previous year.

Percentage of special uplifts completed within five working days - Target 95%

What this means This indicator measures the percentage of special uplifts completed within the target time of five working days.  The council uplifts bulky items that will not go in household bins.  Households are entitled to one free special uplift per year -  subsequent uplifts must be paid for.
Why this matters The level of service provided through the council’s special uplift service compares favourably with other councils.  It is a service valued by the community and delivering it as quickly as possible reduces fly-tipping and ensures a clean, attractive environment.
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC 98.8% 98.3% 98.3% Staying the same
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2016-17, 98.3% of special uplifts were completed within five working days.  This is above our target and the same as last year.

Recycling

 How much household waste is recycled by my council? Target 50%

What this means

This indicator shows the amount of household waste that is recycled and composted during the year.  Household waste includes household bin collections, other household collections such as bulky uplifts, and waste deposited by people at household waste recycling centres and recycling points/bring banks.

Why this matters The council is working towards meeting the national recycling target of 70% by 2025.  This indicator shows us to what extent South Lanarkshire Council is meeting these targets.
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC 45% 49% 53%    Yes
Scotland 43% 44% 45%
How we have performed in improving this public service

The percentage of total waste that is recycled increased in 2016-17 and is higher than the Scottish average.  This was achieved through improving the range of recycling services provided throughout South Lanarkshire, in particular, the new kerbside food and garden waste service.  This is part of an overall programme to create greener recycling for more than 148,000 households across South Lanarkshire

Customer satisfaction

Our customer satisfaction scores shown below come from the Scottish Household Survey which is undertaken by the Scottish Government.  Small samples of residents are asked questions about our services. 

How satisfied are residents with local refuse collection (Scottish Household Survey)? – No target set

What this means This indicator measures the proportion of all adults surveyed who were satisfied or very satisfied with the council’s refuse collection services.
Why this matters This indicator gives us an idea of the quality of our refuse collection services and how happy citizens are with them.  However, some caution should be taken with this Scottish Household Survey data as not all people surveyed are direct users of the service and the sample size for the survey is small.
 
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC 85.67% 83.67% 83.00% No
Scotland 83.33% 83.00% 81.67%
How we have performed in improving this public service

The percentage of adults satisfied with refuse collection has decreased slightly by 0.7% to 83% in 2016-17, compared with 2015-16, but is higher than the Scottish average of 81.7%.  This indicator is derived from the Scottish Household Survey.

 

How satisfied are residents with local refuse collection (Waste Management customer satisfaction survey) – 90%

What this means Aside from the above national customer satisfaction survey, the Waste Management service carries out its own customer satisfaction survey.
Why this matters This data is sourced from a sample survey, involving survey questionnaires issued to members of the public who have made a service request for example, for a special (bulk) uplift or a new bin.  Unlike the surveys mentioned above, only customers who have actually used the service are asked to take part.
Our performance and how we compare Comparator 2014-15 2015-16 2016-17 Are we improving?
SLC 94% 92% 96% Yes
Scotland N/A N/A N/A
How we have performed in improving this public service

The Waste Management service’s results show that customer satisfaction has increased in comparison to the previous two years and is above the annual target.

 

Customer engagement

Communication with the public has been key to encouraging our customers to participate in our new waste and recycling services. We have informed residents about these services by advertising through the local press, various media campaigns, local road shows and most importantly, the provision of property-specific recycling guides with uplift schedules.

Areas for improvement

We will take forward the following key areas for improvement:

  • develop and implement a new Waste Communication Strategy and Contamination Policy; both of which should improve the quality of the recyclable material collected and result in reduced waste disposal costs

Further information

Resource Plans are prepared each year by all Resources to outline the key developments they intend to take forward in the year.  Performance and actions relating to the waste management service can be found in the Community and Enterprise Resource Plan.

Twice a year, performance reports are presented to council committees on progress against the Resource Plans. In addition, reports detailing progress against the Council Plan Connect objectives are prepared – see Quarter 2 and Quarter 4 performance reports for further information. 

More information on our objectives can be found in the Council Plan Connect and also the Annual Performance Report.

The information contained within this report reflects the position based on the data available at the time of publication (March 2018)