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Bin collections

– from Monday 1 October we will be red tagging contaminated bins More information

Customer Services Centre

Our Customer Services Centre deals with approximately 52,000 telephone, email and online enquiries per month. 

We can help if you want:

Housing repairs

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1010
Email: Housing repairs

Emergency/out-of-hours repairs

Available out of office hours (evenings and weekends)

Phone: 0800 242024

General enquiries

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1015

Refuse, Grounds Maintenance and Street Cleansing

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1020