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A guide for Council tenants


If you need to report a repair fill out our online repairs form. You just click on the item on the left of the page that needs repaired and follow the instructions on screen.

Alternatively, you can call your local repairs centre. If it's an emergency use the emergency/out-of-hours repairs number.

When you call the repairs centre, we'll ask some questions to help identify what work needs done. If you're unsure we may arrange for a Technical Officer to assess what is needed.

A repairs-by-appointment system is in place for carrying out internal non-emergency work. You'll receive a repairs receipt confirming the appointment date. External work is carried out with target timescales given on the repairs receipt. The contractor will contact you direct if access to your property is needed.

If you have emailed us about a repair, we will acknowledge (or respond to) your email within 2 working days.  We will give a full response within 10 working days , if unable to complete the response in 10 working days, we will contact you to advise when a full reply will be available.

You'll be given a repairs receipt and satisfaction card to let us monitor and improve the service.

If you want to track your housing repair request contact the repair centre.

Repairs Centre

Phone: 0303 123 1010
Email: Repairs Centre

Emergency/out-of-hours repairs

Phone: 0800 242024