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Working Matters (Glasgow and Clyde Valley City Deal)

Target group

Employment Support Allowance (ESA) claimants in the Work Related Activity Group (WRAG).

Programme details

The Working Matters programme will be built around a 'Case Manager' model of delivery where, working with a caseload of eligible clients. Case Managers will be responsible for identifying and assessing participants' barriers to work and developing individual programmes of activity. The Case Manager will also facilitate access to interventions aimed at supporting participants' entry into the labour market and assisting them to achieve longer term sustainability.

In South Lanarkshire Case Managers will establish and maintain a close work relationship with Jobcentre Plus ESA Work Coaches to establish a smooth and seamless referral process to maximise the number of engagements of eligible clients to Working Matters thereby ensuring early access to the SLW4U Employability Skills Pipeline.

Programme interventions will be customised to the needs of individual participants and adhere to a number of broad principles, including the requirement to be:

  • Equitable - targeted to ensure they meet the needs of participants.
  • Effective at targeting identifiable barriers to opportunity and contributing to participants’ action plans.
  • Efficient in assisting participants to make progress along the employability progression pathway.

Case Managers will support participants throughout the lifetime of the programme, to assist them to gain sustained employment.  

They will work with Participants to signpost and assist them to access high quality local services at the appropriate time when developing bespoke packages of support.  

Participants who successfully progress into employment will receive in-work support for 26 weeks to maximise the opportunities for sustainability and progression.

Further information

If you are an Employment Support Allowance (ESA) claimant in the Work Related Activity Group (WRAG) and would like to participate on the Working Matters Programme contact an ESA Work Coach in your local Jobcentre.