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Booking office licence

Conditions of licence

In these conditions:

  • 'the act' means the Civic Government (Scotland) Act 1982
  • 'we' and 'licensing authority' means South Lanarkshire Council
  • "authorised officer" means the Executive Director – Finance and Corporate Resources; Head of Administration and Legal Services; Licensing and Registration Manager; or Licensing Standards Officer
  • 'the police' means Police Scotland and any employee, officer or agent authorised to act for and on its behalf
  • 'relevant premises' means the premises specified in the licence
  • 'relevant vehicle' means a vehicle in respect of which a taxi licence or a private hire car licence has been granted in terms of section 10 of the Act and that licence is in effect’
  • 'local office' means the local Licensing and Registration office
  • Section 13 of the Act refers to a taxi or private hire car driver’s licence

Mandatory conditions

  1. The Licence holder must keep a record of every booking for the hire of a relevant vehicle taken at the relevant premises;
  1. The Licence holder must keep a record of:
  1. the registration number of the vehicle which was hired as the result of a booking taken at the relevant premises; and
  2. the name of its driver at the time of that hire; and
  1. The Licence holder must take all reasonable steps to ensure that any booking taken at the relevant premises from a member of the public for the hire of a relevant vehicle results in the hire of a vehicle which is:
  1. a relevant vehicle; and
  2. being driven by a person who holds a licence granted under section 13 of the Act and that licence is in effect.

Local conditions

  1. The Licence holder must only trade in or from the premises named in this licence.
  2. The Licence holder must display this licence at all times at the premises which the licence relates to.
  3. The Licence holder must not change or damage this licence. The Licence holder must take it to be checked at their local office if asked to.
  4. In the absence of the Licence holder or day-to-day manager, a person authorised by them will be responsible for the day-to-day running of the premises. In the event of more than one day-to-day manager being named on the licence, all persons will be jointly responsible for the day-to-day running of the premises.
  5. If the Licence holder is no longer using the premises named in this licence as a licensed booking office for more than two months of the period this licence applies to, or if the licence has run out, the licence holder must, within seven days of this happening, tell us and take the licence to their local office. Once the licence holder has done this, we will consider the licence holder to have given up their licence under paragraph 13(1) of schedule 1 to the 1982. If the licence holder fails to do this, the licence holder will be breaking this condition of their licence.
  6. The Licence holder must make sure there is suitable third-party insurance for the above premises at all times during the period this licence applies to.
  7. The Licence holder must ensure that the relevant premises are not used for any illegal or otherwise unlawful purpose.
  8.  The Licence holder must ensure that every booking for a taxi or private hire vehicle that has been accepted is fulfilled at the time and location specified, unless prevented by sufficient cause.
  9. The Licence holder must keep a record of the reasons why any bookings accepted were not fulfilled at the time and location specified.
  10. The Licence holder must produce a policy or procedures for dealing with complaints from members of the public and from persons whose bookings have not been accepted or fulfilled. The Licence holder must ensure that all staff are aware of this policy or procedure.
  11. The Licence holder must keep a record of all complaints made and how they were dealt with.
  12. The Licence holder must not ask the driver of a taxi or private hire vehicle to do anything which would result in him/her committing a breach of the conditions attached to their licence.
  13. Advertisements regarding alcoholic liquor and tobacco products, sexual services, any service considered to be illegal or immoral will not be permitted on the relevant premises.
  14. The records detailed in conditions 2, 3, 12 and 14 above, may be kept electronically, in which case a printed version must be provided within 24 hours of an enquiry by either the Licensing Standards Officer, Police Scotland or an Authorised Officer of the Council. Where the records are not kept electronically there must be a printed version kept within the premises at all times.
  15. The Licence holder must keep all records for a period of one calendar year, which records must be made available to the Licensing Authority, an authorised officer and/or to the Police on demand.
  16. The Licence holder must ensure that only relevant vehicles licensed by this Licensing Authority to operate in the zone where the premises are situated and displaying the required identification plates and signage issued by this Licensing Authority operate from the relevant premises.
  17. Relevant premises shall be of a fixed structure which is not moveable. For the purpose of clarification portakabins are deemed to be of a fixed structure.
  18. The Licence holder must ensure that any relevant vehicle operating from the relevant premises displays details of the name and telephone number of those relevant premises on the rear window of the vehicle. Those details should be positioned at the lowest or highest point in such a manner so as not to obscure the driver’s vision. The size and content of the details shall be approved by the licensing authority.
  19. If the Licence holder changes address, the licence holder must, within 14 days of doing so, give us a note of the new address and take the licence to the local office, who will change the licence to show the new address.
  20. The Licence holder must keep an up-to-date list of the names, addresses and licence numbers of all operators and drivers operating from the relevant premises.
  21. If during the currency of the licence the licence holder is convicted of any offence, the licence holder shall provide full details of such convictions to the Licensing Authority within 28 days.
  22. The Licence holder must ensure that vehicles do not block public roads.
  23. It is illegal to place advertising or fly posters on street furniture within the extent of the public road (which includes footways, footpaths, roads and verges).

Related content

  1. Booking office licence
  2. Booking office guidance
  3. Conditions of licence