Comments, complaints and customer care

We are committed to providing quality services and to achieving high standards of customer care throughout the organisation. For any information or services you require, our Customer Services Centre is there to help. You can phone on 0845 7406080 or submit an online Customer services enquiry form.

Our Comments and complaints scheme form can be used when you have a suggestion or comment you would like to make, or if you feel your requests have not been dealt with properly or fairly. There is also a South Lanarkshire Leisure Comments and Complaints scheme form.

If you have complaints which are not resolved through this scheme - the Public Services Ombudsman offers an open and accountable system for dealing with complaints about public services, including local government. This external link will take you to the Public Services Ombudsman Reports where a search on South Lanarkshire will bring back all reports issued in relation to the council.

If any of our employees have been particularly helpful, or if there is a team of staff that you find provide good service, you may wish to use our Excellence in Customer Service award scheme form. There is also an Excellence in Customer Service South Lanarkshire Leisure award scheme form.