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SLC Online >> Home >> Customer service >> Consultations >> Past consultations

Completed consultations

DCLR Opinionmeter Customer Survey 2008

Satisfaction survey with users of District Court, Licensing, and Registration services throughout South Lanarkshire. Opinionmeters were available for use at the following locations: Friday 01/08/08 - Friday 08/08/08 Sainsbury's Hamilton, Asda Blantyre, Somerfield Uddingston, Larkhall Somerfield, Rigside Store, Stonehouse co-op. Friday 08/08/08 - Friday 15/08/08 Hamilton Regent Centre, Hamilton Asda, EK Sainsbury's, EK Central Library, Morrison's Cambuslang, Rutherglen Shopping Centre. Friday 15/08/08 - Friday 22/08/08 Coalburn General Store, Abington Shop / Post Office, Biggar Co-op, Green Granary, Carstairs, St Brides Hall, Douglas, Tesco Lanark.

Registration/licensing

01/08/2008 - 22/08/2008


Q and A - Complaints Survey - August 2008

Feedback was sought from 55 customers who raised a Housing and Technical Resources related complaint via Q and A offices.

Customer satisfaction democracy

01/08/2008 - 31/08/2008


Q and A Exit survey - October 2008

A questionnaire was completed by 319 customers within Q and A offices over the month of August.

Customer satisfaction democracy

01/08/2008 - 31/10/2008


Mediation Service - Non User Survey 2008

Opinionmeter Survey amongst South Lanarkshire residents on the Council's Mediation Service. Opinionmeters were available for use in East Kilbride Central Library, Biggar Co-op, Cambuslang Morrison's, Larkhall Somerfield, Hamilton Asda, and Lanark Tesco supermarkets. All residents were welcomed to visit these locations during the survey period to give their views.

Housing and homeless

23/06/2008 - 03/07/2008


Community Council Info event Consultation 2008

Feedback survey from an information evening held on 18th June 2008 for Community Councils

Community councils

18/06/2008 - 18/06/2008


Choices for Life Event Consultation 2008

Opinionmeter consultation undertaken on behalf of Strathclyde Police at Strathclyde Park on 8 June 2008

Children and young people

08/06/2008 - 08/06/2008


Equal Opportunities and Diversity Strategy 2008

The Council has compiled a draft Equal Opportunties and Diversity Strategy and would like to seek the views of interested individuals and stakeholders on this.

Equal opportunities

19/05/2008 - 30/06/2008


Quarter Village Youth Survey

This consultation has come about through discussion with local representatives of Quarter looking to develop local youth activities as well as raise awareness of existing youth work activities in the surrounding areas of Hamilton and Larkhall

Children and young people

12/05/2008 - 12/05/2008


Whitehill and Local Halls Survey 2008

Consultation to evaluate use and non-use of local halls facilities, particularly focussing on Whitehill Neighbourhood Centre

Leisure

26/02/2008 - 11/03/2008


Children / young people-additional support needs

This survey is being undertaken by Social Work Resources as part of a review of Social Work services for children with additional support needs. Your comments and views about our service will help inform future planning and organisation of services.

Children and young people

18/02/2008 - 07/03/2008


Day Care Services Optionfinder 2008

Survey undertaken with service users in Day Care Centres throughout SLC on the provision of the day care service.

Older people

12/02/2008 - 05/03/2008


Christmas Grants Scheme Consultation 2007/08

To consult groups in receipt of a Christmas Grant on the procedures for applying for a grant

Budget spending/financial matters/grants

04/02/2008 - 10/03/2008


Council wide Customer satisfaction survey 2008

We are writing to every household in South Lanarkshire and asking them to complete a customer satisfaction survey. One survey should be completed for each household.

Customer satisfaction democracy

01/02/2008 - 31/03/2008


Nationality Checking Service survey 2008

Survey being carried out with users of the Nationality Checking Service

Registration/licensing

01/02/2008 - 29/02/2008


Q and A Complaints Survey - February 2008

Q and A, the Council’s network of one stop shops, carry out a complaints handling survey quarterly

Customer satisfaction democracy

01/02/2008 - 28/02/2008


Community Safety Partnership Festive Policing 2007

Consultation undertaken with businesses involved in servicing the evening economy in Hamilton and members of the public visiting the town centre over the festive holiday period 2007/08

Crime and safety

20/12/2007 - 10/01/2008


Whitlawburn Resource Centre Refurbishment 2007

Opinionmeter survey with users of the Whitlawburn Resource Centre (Bonus Ball Centre)

Regeneration

11/12/2007 - 18/12/2007


Housing News consultation

To gain feedback from Council tenants on the latest edition of the Council's Housing News publication

Housing and homeless

03/12/2007 - 31/12/2007


Hamilton Town House Cafe Survey

Survey of users and visitors to the Hamilton Town House venue to find out about their opinions of the venue and whether they felt that a cafe would be a useful addition to the range of services available.

Arts/culture/entertainment

01/12/2007 - 31/12/2007


Rutherglen Town Hall Opinionmeter Surveys

Survey of local residents on Rutherglen Town Hall. Opinionmeter survey units will be placed within Rutherglen Town Hall, Rutherglen Shopping Centre, Morrisons Supermarket - Cambuslang, Asda Superstore - Toryglen, Lifestyles Leisure Centre - Rutherglen. Survey units will be in stores and facilities between the 22nd November and 10th December 2007.

Arts/culture/entertainment

22/11/2007 - 10/12/2007


Annual Budget Consultation 2007

Each year the Council consults with the public on key areas of investment as part of the budget setting process. Focus Groups took place with members of the South Lanarkshire Citizens Panel to discuss certain areas of budget spending i.e. Education, Environment, Social Work and Roads issues

Budget spending/financial matters/grants

01/11/2007 - 30/11/2007


Q and A Complaints survey - November 2007

Q and A, the Councils network of one stop shops, carry out a complaints handling survey quarterly.

Customer satisfaction democracy

01/11/2007 - 30/11/2007


Stronger together for health 3 - consultation

Our ultimate aim is to improve the health of everybody living in South Lanarkshire. This means we need to focus on actions that will tackle our priorities in health.

Social care

01/11/2007 - 21/12/2007


Holiday Playclub - Customer Satisfaction 2007

Evaluation of the holiday playclub schemes run in Hamilton and East Kilbride

Children and young people

31/10/2007 - 30/11/2007


Draft Housing Allocation Policy

Consultation with all interested parties on the Council's draft Allocation Policy

Housing and homeless

22/10/2007 - 22/02/2008


Review of Polling Districts and Polling Places

We are carrying out a review of Polling Districts and Polling Places where people vote in South Lanarkshire area.

Customer satisfaction democracy

10/10/2007 - 09/11/2007


Building Standards Customer satisfaction survey 07

A questionnaire was issued to customers and agents who had recently received a building warrant or completion certificated from our Building Standards offices. The questionnaire was split into two sections, one to determine customer satisfaction levels and the other to determine importance of key aspects of our service delivery.

Planning

01/10/2007 - 31/03/2008


Kirkmuirhill Streetscape

To determine feedback on streetscape design

Regeneration

01/10/2007 - 30/11/2007


Hamilton Community Learning consultation 2007

Survey of residents in the Hamilton area on the provision of learning opportunities

Education and Learning

29/08/2007 - 14/09/2007


DCLR Customer Satisfaction Surveys 2007

Surveys undertaken with visitors to offices, and using Opinionmeters throughout the community

Registration/licensing

01/08/2007 - 31/12/2007


Our Futures Here recruitment website survey 2007

Survey with users of the 'Our Future's Here' recruitment website when applying for a position with South Lanarkshire Council.

Personnel/recruitment

01/08/2007 - 30/08/2007


Q and A Exit Survey - August 2007

An exit survey was completed by customers using the Q and A service over the month of August 2007.

Residents

01/08/2007 - 31/08/2007


Pass Plus Evaluation

To establish the impact of Pass Plus and participants' technical ability, safe driving, attitude and behaviour.

Roads and traffic

26/07/2007 - 25/07/2008


Youth Strategy Consultation 2008 - 2011

Consultation with young people throughout South Lanarkshire on South Lanarkshire's Youth Strategy affecting young people in the area

Children and young people

13/07/2007 - 19/09/2007


Carluke Money Advice OptionFinder event 2007

Optionfinder session with older people attending Carluke Day Centre on money advice issues

Older people

03/07/2007 - 03/07/2007


Castlebank and Delves Park Consultation 2007

Survey to measure support for a lottery funding bid for the proposed renovation of Castlebank Park in Lanark

Arts/culture/entertainment

01/07/2007 - 12/08/2007


Community regeneration and neighbourhood management

Consultation is carried out every three years to collate statistical information on the opinion of services provided in both neighbourhood and regeneration area bases. The local levels of satisfaction are then compared against the South Lanarkshire wide evaluation. Detailed household survey with 4,275 residents across South Lanarkshire carried out by FMR Research Limited on behalf of South Lanarkshire Community Planning Partnership. The survey provides both an update to a Baseline Study commissed in 2005 and establishes part of the baseline for the South Lanarkshire Single Outcome Agreement.

Regeneration

01/07/2007 - 29/02/2008


Gender Equality Scheme consultation 2007

Consultation on the Council's Gender Equality Scheme

Strategic aims

01/07/2007 - 31/07/2007


Greenhills Youth Consultation 2007

Survey of young people in the Greenhills area of East Kilbride on youth issues

Children and young people

11/06/2007 - 22/06/2007


Your Vote Counts - Election 2007

As part of the consultation processes regarding services provided to the Electorate during the Scottish Parliament and Local Government Elections of May 2007 a survey was undertaken with members of the public who had a disability to gauge their opinions on physical access into polling places and the various equipment provided for voters with a visual impairment.

Disabled people

03/05/2007 - 03/06/2007


Community Minibus surveys 2007

Opinionmeters placed at locations within Cambuslang and Rutherglen during the Summerfest and Landimer Day celebrations asking the views of residents on this topic.

Transport

04/04/2007 - 11/04/2007


Forth Streetscape

To determine feedback on streetscape design

Regeneration

01/04/2007 - 30/04/2008


Homelessness service feedback consultation 2007/08

Survey of service users of the Council's Homelessness services

Housing and homeless

01/04/2007 - 31/03/2008


Road Safety Service Provision

Consultation with schools in South Lanarkshire regarding road safety education service provision

Roads and traffic

01/04/2007 - 31/03/2008


Scottish Cycle Training Scheme Evaluation

Consultation with schools in South Lanarkshire regarding provision of the Scottish Cycle Training Scheme

Roads and traffic

01/04/2007 - 30/06/2008


Pride in the Precinct Alcohol Awareness Event

Survey of young people attending a "Pride in the Precinct" event held on the 31st March 2007

Children and young people

31/03/2007 - 31/03/2007


Active IT course evaluation consultation 2007/2008

Survey of to evaluate the Active IT Courses. Please note that this survey is only available to service users completing a course at one of our Active IT centres.

Libraries

01/03/2007 - 31/03/2008


Work It Out Consultation 2007

Feedback survey on the Work It Out Programme carried out with school leavers

Education and Learning

01/03/2007 - 31/07/2007


East Kilbride Arts Centre non user survey

Opinion meter survey undertaken in 5 East Kilbride locations including local supermarkets, library and sports facilities to find out local peoples' views on the East Kilbride Arts Centre

Arts/culture/entertainment

12/02/2007 - 26/02/2007


Careers Connections - Young Voters 2007

Survey of young people attending the Careers Connections events in Hamilton on their understanding of the election processes and voting.

Children and young people

01/02/2007 - 28/02/2007


Sustainable Development Strategy Survey

To seek local people's views on the key issues to be addressed in the forthcoming South Lanarkshire Sustainable Development Strategy.

Environment

07/01/2007 - 28/02/2007


Civil Marriage Surveys 2007

Survey of Brides and Grooms, and wedding guests on the facilities provided by Registration Services for civil marriages

Registration/licensing

01/01/2007 - 31/12/2007


Community Warden Research

Independent evaluation of the community warden service which included a survey with members of the public

Housing and homeless

01/01/2007 - 31/05/2007


Fathers Figures Survey 2007

The South Lanarkshire Home School Partnership carried out this survey to research the types of activities that fathers are currently involved in with their children, if there are other things that they would like to be involved in relating to their children, and what kind of barriers prevent dads from getting involved.

Children and young people

01/01/2007 - 01/06/2007


Community Safety Partnership Public Reassurance

The South Lanarkshire Community Safety Partnership were awarded additional funding by the Scottish Executive to provide high visibility, high impact joint initiatives within the Town Centre area of Hamilton over the 2006/07 Festive period.

Crime and safety

20/12/2006 - 12/01/2007


Cambuslang Park renovation consultation 2006

Opinionmeter survey throughout Cambuslang

Parks/open spaces

01/12/2006 - 31/12/2006


School Holidays Consultation 2006

Consultation with parents of schoolchildren on Holiday arrangements for 2008/2009

Education and Learning

24/10/2006 - 24/11/2006


CCTV Awareness Opinionmeter Survey 2006

Opinionmeter Survey being undertaken in Town Centre areas throughout South Lanarkshire to identify how aware members of the public are of CCTV and what impact it has on their daily lives.

Crime and safety

16/10/2006 - 10/11/2006


Family History Open Day Evaluation, October 2006

Evaluation survey completed by those attending a Family History open day on the 14th October 2006.

Registration/licensing

14/10/2006 - 14/10/2006


Concessionary Travel 2007 Consultation

Survey of older people throughout South Lanarkshire on Concessionary Travel in the area

Older people

01/10/2006 - 15/06/2007


Disability Equality Scheme 2006

On-line consultation through the Council's Website on the Disability Equality Scheme

Disabled people

01/10/2006 - 31/10/2006


Homelessness Strategy 2006 Consultation

SLC Homeless Strategy

Housing and homeless

01/10/2006 - 29/11/2006


UCIT Activity and Needs Analysis Survey 2006

On-line survey with young people on activity and needs re IT through Universal Connections.

Education and Learning

21/09/2006 - 28/09/2006


South Lanarkshire Advocacy Network Consultation 07

Optionfinder Consultation session at the Lanarkshire Advocacy Network Workshops.

General interest

06/09/2006 - 06/09/2006


Accommodation Needs Assessment of Gypsy travellers

A partnership of Local Authorities in West and Central Scotland commissioned consultants to carry out an assessment of the housing needs of Gypsies/Travellers in their areas. This partnership consists of Councils in Argyll and Bute, East Ayrshire, ast Dunbartonshire, East Renfrewshire, Glasgow City, Inverclyde, North Ayrshire, Renfrewshire, South Ayrshire, South Lanarkshire West Dunbartonshire,

Transport

01/09/2006 - 31/03/2007


Planning Service - Customer Survey 2006

Consultation with users of the Council's planning service to establish the quality of service provided by staff in Planning Offices throughout South Lanarkshire.

Planning

01/09/2006 - 03/11/2006


Quality of Life Survey 2006 Consultation

Sixth Quality of Life Survey with the Citizens Panel

General interest

01/09/2006 - 31/12/2006


Partners in Practice Optionfinder Session 2006

Social Work Optionfinder Session and conference

Mental health

02/08/2006 - 02/08/2006


Cambuslang Precinct Streetscape

To determine feedback on streetscape design. There were 2 options presented and one was favoured by groups and this was progressed.

Regeneration

01/08/2006 - 31/08/2007


Community Councils - District Court, Registration

District Court, Registration and Licensing Services, Consultation with Community Councils

Registration/licensing

01/08/2006 - 30/09/2006


Larkhall Streetscape 2006 - 2007

Public consultation to determine feedback on streetscape designs

Regeneration

01/08/2006 - 31/08/2007


Stonehouse Streetscape

To determine feedback on streetscape design

Regeneration

01/08/2006 - 31/08/2007


District Courts, Licensing and Registration 2006

Annual Customer Satisfaction survey undertaken with customers of Licensing, District Court, and Registration Services

Registration/licensing

01/07/2006 - 31/10/2006


Grant Applications Best Practice Guide 2006

Consultation on the content of a Best Practice Guide to completing community grant application forms

Regeneration

01/07/2006 - 24/08/2006


Q and A Customer Feedback Exit Survey 2006

Exit survey of customers of Q&A Offices throughout South Lanarkshire.

Customer satisfaction democracy

01/07/2006 - 24/08/2006


South Lanarkshire TV on the Web 2006

Focus groups to establish opinion on the future content of material to be shown on SLTV

Arts/culture/entertainment

01/07/2006 - 09/08/2006


Natural High 2007

Consultation with local school children on the effectiveness of the Natural High Events at High Schools throughout South Lanarkshire

Arts/culture/entertainment

12/06/2006 - 04/09/2006


Cambuslang Community Radio 2006

Opinionmeter Survey on behalf of Create Ltd and Cambuslang / Rutherglen Community Health Initiative

Arts/culture/entertainment

09/06/2006 - 30/06/2006


School Holidays Consultation 2006

Consultation with parents of schoolchildren on Holiday arrangements for 2007/2008

Education and Learning

01/06/2006 - 30/06/2006


Leisure Card Schemes 2006

Leisure Loyalty Card Consultation

Leisure

24/05/2006 - 07/06/2006


Core Community Paths Consultation 2006

South Lanarkshire Council has to compile a Core Paths Policy by end of 2006 and is therefore carrying out consultation with communities on the use of paths in their area.

Strategic aims

01/05/2006 - 31/12/2006


Rutherglen Public Transport Survey 2006

Survey of public transport users in Rutherglen

Transport

01/05/2006 - 31/07/2006


Lanark Pool Redevelopment 2006

Public survey to attain the views of residents of the proposed new development of Lanark Swimming pool and related facilities.

Sport/leisure

26/04/2006 - 30/05/2006


Library stock management consultation 2006

Surveys undertaken with users of the Library service

Libraries

01/02/2006 - 31/03/2006


Equipment and adaptations consultation 2007/08

Customer feedback survey on the Equipment and Adaptations Service.

Housing and homeless

01/01/2006 - 31/03/2008


Larkhall Community Learning Survey 2008

Consultaton with people of Larkhall and Surrounding areas on the uptake of learning opportunities

Education and Learning

08/05/08 - 16/05/08


Fernhill Community Consultation Master Plan

Fernhill Masterplan - 2 day event for the Fernhill Community

09/11/07 - 10/11/07


Fernhill Community Consultation Master Plan

Fernhill Masterplan - 2 day event for the Fernhill Community

Housing and homeless

09/11/07 - 10/11/07


Fernhill Community Consultation Master Plan

Fernhill Masterplan - 2 day event for the Fernhill Community

09/11/07 - 10/11/07


Fernhill Masterplan

Consultation with the community and key stakeholders on the Fernhill masterplan

Housing and homeless

09/11/07 - 10/11/07


Consultation with Homeless Children

To obtain the view of children and homeless families on their experience of homelessness and the services they receive in conjunction with Shelter Families Project and Womens Aid

Housing and homeless

01.02/07 - 03/02/07


Tenant Participation Strategy 2006-2009

Consultation with stakeholders and other interested parties on draft Tenant Participation Strategy

Housing and homeless

02.11.06 - 02/02/07


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