Comments, complaints and customer care

If you have any enquiries, our Customer Services Centre is there to help. You can phone on 0845 7406080, 8am - 6pm Monday to Friday or submit an online Customer services enquiry form. Alternatively you can drop into one of our Q and A offices.

Our Comments and complaints scheme form can be used when you have a suggestion or comment you would like to make, or if you feel your requests have not been dealt with properly or fairly. There is also a South Lanarkshire Leisure Comments and Complaints scheme form.

If you have complaints which are not resolved through this scheme - the Public Services Ombudsman offers an open and accountable system for dealing with complaints about public services, including local government. This external link will take you to the Scottish Public Services Ombudsman website where you can search for any reports about South Lanarkshire Council they may have.

If any of our employees have been particularly helpful, or if there is a team of staff that you find provide good service, you may wish to use our Excellence in Customer Service award scheme form. There is also an Excellence in Customer Service South Lanarkshire Leisure award scheme form.