Excellence in customer service

South Lanarkshire Leisure is committed to providing a quality customer service.

If you have recently received good customer service from any Leisure employee/s, or believe that someone has carried out their duties in an exceptional manner, then this is your opportunity to nominate them in recognition of their efforts. Nominations will be accepted from customers, supervisors and colleagues.

To nominate a member of staff, just click on the 'Excellence in customer service online form' link below and complete the online form.

Excellence in customer service online form
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South Lanarkshire Leisure

Contacting us

We welcome your comments and complaints on any of our services so please contact us by one of the following methods:

Tel: 01698 476262 (to contact the facilities, please use the navigation on the left)
Fax: 01698 476198
Email: customer.services@southlanarkshireleisure.co.uk
In writing to:
South Lanarkshire Leisure Limited
Freepost SCO 7002
Hamilton
ML3 6BR
Completion of our: online form

We will contact you within 5 working days to tell you we have received your comment or complaint.

We use information from complaints and comments to try and improve our service and prevent the same problems or issues happening again.

Complaints process

Any complaint we receive will be treated as follows:

Stage 1
We will try to sort out your complaint straight away, but if we can't we will contact you within 5 working days to let you know what is being done.

Stage 2
If you feel unhappy with the outcome of your complaint or the way it is being dealt with, please let us know. Your complaint will be passed to a manager who will try and resolve the situation and let you know what is happening within 5 working days.

Stage 3
If you feel you still have a complaint, the Head of Operations will then look into the matter and contact you with a reply within 10 working days.

Stage 4
If you are still not satisfied after stage 3, we will refer your complaint to the General Manager, who will have the matter investigated and get back to you within 20 working days.

Stage 5
At the end of this process, if you feel you have been treated unfairly by South Lanarkshire Leisure, you can ask the board of directors to investigate. The board can be contacted via the company secretary at:

South Lanarkshire Leisure, Floor 1, North Stand, Cadzow Avenue, Hamilton ML3 0LX Tel 01698 476262

Equal opportunities

South Lanarkshire Leisure is committed to equal opportunities and tackling all forms of discrimination. If you believe you have been treated less favorably because of, for example, your race/ethnic origin, gender, age or because you have a disability, please let us know that your complaint concerns discrimination.

This information can be made available on request, in other languages such as Chinese, Urdu, Punjabi and Hindi please telephone 01698 476202.

For a copy in large print, braille or on tape please telephone 01698 476202.

Data protection

Any information given will be treated as confidential and shall be accessible only within South Lanarkshire Leisure Ltd. These records will be held on file for one year.

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