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Exam results helpline now open

Published Tuesday, 08 August 2017

Skills Development Scotland's Jen Whelan at the Exam Results Helpline

The annual Exam Results Helpline opens today (Tuesday 8 August) as 139,000 pupils across the country receive their results.

Skills Development Scotland's (SDS) advice is don’t panic – there are options available.

This is the 25th year of the *free helpline which offers advice, information and support for young people and their parents, who make a third of all calls we receive regarding National, Higher and Advanced Higher results.

The helpline is open from 8am until 8pm on 8 and 9 August and from 9am until 5pm from 10 until 16 August. The number to call is 0808 100 8000 (operator charges may apply).

Qualified careers advisers are on hand to help young people who may not have received the results they were hoping for and for those who have done better than anticipated.

These skilled professionals have unique access to information on UCAS course vacancies at UK colleges and universities, Confirmation and Clearing, advice about Modern and Foundation Apprenticeships and employment or volunteering.

SDS Acting Director of Operations James Russell said: “Our message for those young people and their parents and carers as the results arrive is not to panic. Everything might seem overwhelming at this point. Our experienced advisers are there to help and have information on all the options and opportunities young people can consider.”

James highlighted the help that is also available at SDS’s network of local centres. For full details of locations and opening hours please go to

And National Parent Forum of Scotland chair Joanna Murphy added: “I know from my own experiences that the SDS Exam Results Helpline is a real life line. You can talk to someone who is impartial, which helps you to step back and take stock.

“Whether you’ve had unexpected results, or just want to talk over your choices, the advisers can talk you through the wide range of options available to you. A calm conversation takes some of the heat out of the emotion of the day, and reminds young people no matter the results, there is always a next step.”

Post-results information for pupils and parents is also available at There’s also information about Modern Apprenticeships and Foundation Apprenticeships, at Foundation Apprenticeships help young people gain valuable, real-world work experience and access work-based learning while they are still at school.

Students can also access help, advice and support via SDS’s Facebook page which has practical help and links to UCAS, SAAS, Young Scot and the SQA.