Published Tuesday, 17 April 2018
Council offices in Lanark welcomed the relocation of the Department of Work and Pensions into South Vennel recently.
The council and DWP will join together in one location, making it easier for people to have access to the wide range of help and support they provide.
Q and A and DWP will share the public office on the ground floor. Both services will promote customer self-service options encouraging everyone to do as much as possible online or by telephone with support as and when appropriate.
Chair of South Lanarkshire Council’s Finance and Corporate Resources Committee, Councillor Gladys Miller, said: “This is a very positive change. Having both services together will make things easier for people who may need to access services provided by the council and the DWP.
“In response to customer demand we have made great progress in improving our online and telephone services to enable our customers to conduct council business at their convenience.
“However, we recognise that not everyone has access to these facilities or is able to use them. Our modernised Q and A provides free access to council services as well as assistance and support to customers requiring help.
Etta Wright, Jobcentre Service Leader for Central Scotland District, said: “The move to the South Lanarkshire Council premises will provide us with an excellent opportunity to work closer with our partners, while providing customers with access to the full range of jobcentre and local authority services under the same roof.
“The ‘one stop shop’, will create an improved experience for customers in a modern and welcoming environment, while proving cost effective for the tax payer.”
Q and A opening times are: Monday, Tuesday, Thursday, 8.45am - 4.45pm, Wednesday 11am - 4.45pm and Friday 8.45am – 4.15pm.
DWP opening times are: Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm