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Website statistics

The tables below show the visitors to our website over the last 4 years and the most popular payments and forms over the last 3 months.

Website visitors

Month 2017 2016 2015 2014 2013
January 171,323 147,666 225,160 166,544 153,121
February   127,046 122,960 148,293 126,293
March   126,541 147,475 120,940 144,913
April   113,224 145,099 133,048 127,191
May   122,518 149,507 134,396 133,888
June   114,919 152,408 137,957 120,989
July   108,632 148,067 127,753 121,860
August   132,354 163,377 149,170 142,491
September   130,946 107,024 145,435 126,536
October   125,595 109,362 134,066 128,528
November   125,481 109,978 124,365 117,355
December   124,038 118,279 130,877 131,432

Most popular payments

Month Payment 1 Payment 2 Payment 3
November Council tax Rent/lockup/factoring Debtors
December Council tax Rent/lockup/factoring Debtors
January Council tax Rent/lockup/factoring Debtors

Most popular forms

Month Form 1 Form 2 Form 3
November Uplift request Lighting fault Food waste liner
December Uplift request Lighting fault Food waste liner
January Uplift request Food waste liner Lighting fault

Council Tax privacy statement

Why we collect information about you

We collect and hold information about you, and those in your household, to administer and collect Council Tax, including assessment of your entitlement to benefits, discounts and/or exemptions. We will comply with the Data Protection Act 1998 and retain your information in accordance with the Act.

We will ask for your contact information and use this to contact you about your Council Tax account..

How we use your information

We will use your information for the administration and collection of Council Tax. We may also use your personal details to help prevent and detect crime and/or when required by law and if necessary share it with other public bodies for those purposes. We will not use your personal details for any other purpose without getting your consent first. You may have been asked to give this additional consent at the time when you originally contacted us, for example in an additional section on an application form.

Sharing your information

We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, for example, where sharing is necessary for us to carry out the Council Tax function or if there is a public interest to do so such as the prevention and/or detection of crime (see below). This could include the need to disclose sensitive or confidential information such as medical details to other organisations. We may disclose information when necessary to prevent risk of harm to an individual.

At no time will your information be passed to external organisations for marketing or sales purposes or for any commercial use without first getting your consent.

We participate in anti-fraud data matching exercises carried out by other agencies such as the National Fraud Initiative (operated on behalf of Audit Scotland) and the Housing Benefit Matching Service (conducted on behalf of the Department for Work and Pensions). We have a duty to manage public funds properly. As a result, we will use the information you provide to make sure all amounts we are owed are paid on time (for example, by identifying people who have not paid Council Tax and to help people who are entitled to benefits to claim them).

We may also share your information with debt management organisations engaged by us and the courts in relation to outstanding money owed. We may also share your information for the same purposes with other public organisations, including neighbouring councils that handle public funds, and with the police. We may also share your details with other organisations, including credit reference agencies, to help prevent and detect fraud and to confirm who is resident at an address.

Contractors

Where external contractors are appointed to process information on our behalf, there are contracts which require them to keep personal information safe and prohibits them from doing anything with your personal data other than following our instructions.

Statistics and reports

We may use your information (and the occupier’s if different) for related audit, statistics or management information. Personal details will not be used to identify you (and/or the occupier if different) in any reports or analysis or shared with other parts of the council or anyone else. The Council is the data controller for the purpose of the Data Protection Act 1998. The Council’s Privacy Policy sets out the high level principles we operate to in using people's personal data.

Last updated 27 January, 2017

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