Library service customer satisfaction survey

Library Service Customer Satisfaction Survey | South Lanarkshire Council
ConsultationLibrary Service Customer Satisfaction Survey
Consultation summaryConsultation with users of the Library Service
BackgroundSurvey forms are available in Library facilities throughout South Lanarkshire.
Why are we consulting?To evaluate and improve the provision of library services throughout South Lanarkshire. Results of the surveys are linked to the Council's Customer Satisfaction Scorecard for detailed results on customer satisfaction issues.
How will findings be used?To improve upon the services provided at libraries throughout South Lanarkshire
What we found outHigh levels of satisfaction are consistently recorded for this service. Surveys are reported on a quarterly basis. Quarter 1 2019 - 2020 showed overall satisfaction of 94.2%
Start date01/04/2010
End date31/03/2022
Results availableThese surveys are ongoing. Results available on request from the contact below.
Consultation typeQuantitative
Consultation methodExit Survey
Council themeMaking best use of resources
Contact nameScott Broadfoot
Contact phone01698 452121
Contact email
Online survey
Support link