New Tenant Satisfaction Survey
New Tenant Satisfaction Survey | South Lanarkshire Council
| Consultation | New Tenant Satisfaction Survey |
| Status | Current |
| Consultation summary | Feedback from new tenants on the service they received when allocated a council house |
| Why are we consulting? | To obtain the views of new tenants regarding their experiences of the service regarding the local office, condition of the house and garden and the advice they received
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| Who are we consulting | Tenants |
| How will findings be used? | To improve service delivery |
| What we found out | This consultation exercise is ongoing. Interim results at the end of 2017 show an overall satisfaction rate of 84% satisfaction. 46% were very satisfied, 38% fairly satisfied. 7% of respondents were neither satisfied nor dissatisfied. The remaining 9% of respondents showed a degree of dissatisfaction. |
| Start date | 01/01/2008 |
| End date | Ongoing |
| Results available | These surveys are ongoing. Results available on request from the contact below. |
| Consultation type | Quantitative |
| Consultation method | Face-to-face survey |
| Subject | Housing and homeless |
| Council theme | Customer focus |
| Contact name | Debbie Stewart |
| Contact phone | 01698 454323 |
| Contact email | debbie.stewart@southlanarkshire.gov.uk |
