Q and A Office - Lanark
|Facility name||Q and A Office - Lanark|
|Building name||South Vennel|
|Phone||0303 123 1015 - Monday to Thursday 8.45am to 4.45pm and Friday 8.45am to 4.15pm|
|Description of service||Our modernised Lanark Q and A facility has been designed to provide customers with direct access to Council services, enabling them to complete their business with the council as quickly and easily as possible. Four soundproofed booths provide online access to the council's website which includes information and online forms and free telephone access to council services.
Department of Work and Pensions are co-located with Q and A making it easier for customers to have access to the wide range of help and support that the Council and DWP provide.
A face to face service is provided by a specially trained team of Customer Service Assistants who will answer queries, provide information and support customers in their use of the phone and computer where required. Facilities available include: baby change, language line, hearing loop and local parking information.
|Opening times||Monday, Tuesday and Thursday 8.45am - 4.45pm; Wednesday 11am - 4.45pm and Friday 8.45am - 4.15pm|
|Office location||On the map|
|Council car parks||List of car parks|
|Additional information||A customer service assistant will be available at the reception desk on Wednesday from 8.45am to assist with emergencies and appointments with other Council services.|
|Disabled access||Ramped access at front and back, 6 parking bays for disabled people (2 at the front of the building and 4 at the back), entrance handrail, automatic door entrance, toilet facilities for disabled people, accessible reception, lift.|