Lanarkshire's tourism and hospitality training portal
BeLanarkshire is an extensive training portal aimed at those working in Lanarkshire's tourism and hospitality industry.
The online programme is free and takes around two hours to complete, educates and tests participants on areas of essential knowledge and skills in the tourism sector, which currently contributes around £317 million to the Lanarkshire economy with an estimated three million visitors travelling to the area annually.
Developed by the Lanarkshire Area Tourism Partnership (ATP), the module titles include:
- The Lanarkshire Experience
- Exceeding Customer Expectations
- Maintaining Positive Attitude
- Handling Customer Feedback
- Continually Improving
Who should take part?
Anyone who works in a public facing role could benefit by exploring some of the essential knowledge and skills required to give great customer service and become an ambassador for Lanarkshire!
Participation in the module is free of charge. Just log in when you get some spare time and register for module access at BeLanarkshire