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Customer Services Centre

Our Customer Services Centre deals with approximately 52,000 telephone, email and online enquiries per month. 

We can help if you want:

You can contact the team using the details below:

Customer Service Centre teams Opening hours Contact details
Housing Repairs Monday - Thursday: 8.45am - 4.45pm

Friday: 8.45am - 4.15pm

0303 123 1010

Emergency/out-of-hours repairs Out of office hours (evenings and weekends) 0800 242024
General Enquiries

Monday - Thursday: 8.45am - 4.45pm                                                               Friday: 8.45am - 4.15pm

0303 123 1015 

Customer services enquiry

Refuse, Grounds Maintenance and Street Cleansing Monday - Thursday: 8.45am - 4.45pm

Friday: 8.45am - 4.15pm

0303 123 1020

Uplift request

Food waste liner order form

Order a new blue, grey recycling or burgundy bin

Report a damaged recycling bin

Report a dangerous tree

Report grass needing cut

We will try to answer your call within 30 seconds and respond to your email or online form within two working days. We will respond to you with the information or advice you require and provide you with an enquiry reference number.