Customer Services Centre

Our Customer Services Centre deals with over 30,000 telephone, email, and online enquiries per month. 

You can use our links below to contact the relevant service directly to ensure that your enquiry is dealt with as quickly as possible. Information on all council services are available by selecting council services or A-Z above.

Council Tax

  • For enquiries about your Council Tax account, to make a payment or apply for discounts and exemptions, visit our Council Tax homepage for information, advice and relevant online forms.

Housing services and repairs

  • For information, advice and contact information on homelessness, applying for a council house or paying council housing rent, visit our housing and homelessness information page.
  • If you have a query about your tenancy or want to contact your local Housing Office, visit our local area office page.

Pest control

  • For information and advice on our pest control services, visit our pest control homepage.

Planning 

  • For information and advice on planning, including applications, enquiries, and updates, or to contact your case officer, please visit the Planning homepage

Building Standards

  • For information, advice and applications relating to Building Warrants, to report a dangerous building or to contact your case officer, please visit the Building standards homepage. 

Roads, lighting and pavements

Bins, recycling and uplifts

Grounds maintenance and street cleansing

Licensing and registration

  • For Licensing information such as taxi, alcohol or business, visit our Licensing information pages.
  • For information on how to register a birth, death or marriage or to apply for a copy birth, death or marriage certificate, visit our Registration pages. For copy of divorce certificates, please contact the Court of Session.

Scottish Water

  • For information about your household water or to report a problem with water, visit Scottish Water

Noise complaints

Payments

Complaints

If you want to make a complaint, you can use our online form. We will use the information you give us to try to improve our services and prevent the same issue from happening again.

Housing repairs

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1010

Refuse, Grounds Maintenance and Street Cleansing

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1020

General enquiries

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1015

Emergency/out-of-hours repairs

Available out of office hours (evenings and weekends)

Phone: 0800 242024