e.g. school holidays, council tax, jobs, housing benefit - Advanced

Customer Services Centre

Our Customer Services Centre deals with over 30,000 telephone, email and online enquiries per month. 

Information on all Council Services is available on our website. This may help with any enquiry you have. You can also use our online forms to contact the relevant Service directly to ensure your enquiry is dealt with as quickly as possible.

Bins, recycling and uplifts

Grounds maintenance

Repairs

  • contact our housing repairs team using the contact details shown

Roads, lighting and pavements

Noise complaints

Payments

  • to make a payment (you can make some payments online)

Complaints

If you want to make a complaint, you can use our online form. We will use the information you give us to try to improve our services and prevent the same issue happening again.

Housing repairs

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1010
Email: Housing repairs

Emergency/out-of-hours repairs

Available out of office hours (evenings and weekends)

Phone: 0800 242024

General enquiries

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1015

Refuse, Grounds Maintenance and Street Cleansing

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1020