Coronavirus (COVID-19) advice
Last reviewed 4 October 2021
We know that many households may be struggling financially at this time and some people may not be getting paid as normal or their job may be at risk. If your income has been affected and you are unable to pay, you may be entitled to Council Tax Reduction. You can calculate if you are entitled to Council Tax Reduction and make an application online.
It is vitally important that those in a position to continue to pay do so during this difficult time in order to support essential public services. As such, Direct Debits will continue to be processed and all other payment methods will remain in place.
Any customers who are self-isolating and who would normally make payments at the Post Office or a PayPoint outlet can set up a Direct Debit to make their payments.
Customers can also pay by debit or credit card online or by calling the automated telephone payment line 0303 123 1005.
Further information for those experiencing financial difficulty due to the impact of COVID-19 on their financial position can be found on our COVID-19 Benefits page.
If you are unable to make your usual council tax payment as a result of financial hardship caused by the impact of COVID-19 on your household income, please contact us for individual advice and support.
Should you prefer to telephone, the council tax call centre is fully operational. Please note waiting times are longer than normal due to the high volume of calls being received. Your patience is appreciated.
The contact number for the council tax call centre is 0303 123 1011 and the opening hours are Monday to Thursday 8.45am to 4.45pm and Friday 8.45am to 4.15pm.
Alternatively, you can contact us through our Council Tax enquiry form.
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