Coronavirus (COVID-19) advice

Get help or support

Updated 11 October 2021

We recognise that this is a challenging time and that some people may need extra support to access essentials such as food and medicine, this includes those who are self isolating to stop the spread of Coronavirus.

If you need support and can’t get this from your existing support network (including family, friends or neighbours) or, are worried about someone else who may need help, you can call the National Assistance Helpline on 0800 111 4000 or our Community Wellbeing Helpline on 0303 123 1009. Please note all calls will be answered by the Community Wellbeing Helpline.

Please remember this helpline is dedicated to helping those who cannot leave their home and who cannot get help online.

The helpline is available 8.45am to 4.45pm Monday to Thursday and 8.45am to 4.15pm on Friday.

Wellbeing helpline

Assistance can be provided with essentials or basic supplies to support you in the short term and this may include helping you access local telephone or online shopping services. We may also be able to simply check that you, or someone you are worried about are okay, or connect you to things that are happening in your area.

The Scottish Government have created a FACTS information poster which gives advice on how to stay safe during the COVID-19 pandemic, this includes translations and accessible formats

Please also download the Protect Scotland app to help us stop coronavirus from spreading.

Highest Risk Group (previously known as Shielding)

If you’re in the highest risk group, you should follow the general advice for your local protection level.. You can read the latest Scottish Government guidance for the highest risk group to find out more.

Money and Benefits advice

If you are experiencing financial difficulties, then you may also want to visit our Benefits and money advice page.

The Scottish Welfare Fund, which is available to help people who are on benefits or low income and are having difficulty because of an exceptional situation. For more information and how to apply, see our Crisis grants page.

If you are self-isolating and your income has been reduced, you may be eligible for a Self Isolation Support Grant. Information on the criteria and application process can be found on the Self-Isolating Support Grant page.

Access to free sanitary provision

If you need sanitary products please complete our online form and they will be delivered directly to your home. You only need to complete one form for all members of your household requiring products.

You can also visit your local library for a pack of items, details on libraries that are currently open can be found on the South Lanarkshire Leisure and Culture website.

Mental Health and distress

There are a number of helplines available if you are finding these times particularly challenging and are experiencing times of low mood. 

Breathing Space - 0800 838 587 (evenings and weekends) www.breathingspace.scot

Samaritans - 01698 429411 or 08457 909 090 (24hrs) www.samaritans.org

Befriending/Loneliness services

Age Scotland has a range of information including their helplinelocal information including befriending services.

The British Red Cross offers support to anyone experiencing issues associated with loneliness. 

‘Connecting With You’ is available to all people aged 18 or over in Scotland and be accessed online at www.mygov.scot/loneliness or by phone on 07709502127 (Monday - Friday, 10am - 4pm).

Support offered is dependant on individual needs and local availability but could include:

  • weekly phone calls
  • online support
  • in-person meetings
  • support getting into new or old hobbies and interests
  • help meeting new people, or getting back in touch with people