Coronavirus (COVID-19) advice

How to get help

Shielding and Wellbeing

*Updated 28 May 2020*

The council continues to work with the Scottish Government, the NHS and other partners, including community groups and volunteers, to ensure that vulnerable people can get the extra help they need during the pandemic.

The offer of assistance falls into two categories:

  • for people who have been sent a letter from the Scottish Government identifying them as someone who may need help under their ‘Shielding’ exercise.
  • for other people, who do not receive this letter, but who have issues that mean they also need particular assistance.

If you fall into either of these categories please see the relevant section below.

Shielding scheme

If you receive a letter from the Scottish Government which directs you to the council via NHS Inform you do not need to take action.

Your details, including the contact phone number held for you by the NHS, will be shared with us and a member of the team will be in touch.

We have already contacted 7,700 people and have arranged thousands of food and medicine deliveries to those who need them.  We will continue to make calls to local residents using names and numbers as they are passed to us by the government.

Wellbeing helpline

We are aware that there will be other residents who may need assistance but who are not included in the Shielding scheme.

So the council has set up a new helpline which is available for individuals living in South Lanarkshire who are self-isolating/vulnerable and whose usual support network is no longer available.

The South Lanarkshire Community Wellbeing helpline can be called on 0303 123 1009.

The helpline is available 8.45am to 4.45pm Monday to Thursday and 8.45am to 4.15pm on Friday for South Lanarkshire residents who have been advised to stay at home for medical reasons and have no one else to help them.  This could be because:

  • You have received a letter from the Scottish Government Chief Medical Officer advising you to stay at home for up to 12 weeks
  • You are over 70 years old
  • You have a long-term health condition including a learning disability
  • You are pregnant
  • You have a weakened immune system and receive the flu jab for specific medical reasons

If you are in one of these groups, or otherwise have been advised to self-isolate but have no support, or if you are worried about someone else who may need help, you can call the Community Wellbeing helpline.

Possible assistance includes access to food and help collecting prescription medicines.  We may also be able to simply check that you, or someone you are worried about are okay, or arrange for telephone befrienders to make regular contact.

If you have any questions about South Lanarkshire Council’s Community Wellbeing helpline please email

As of Tuesday 14 April a national helpline number 0800 111 4000 has also been in operation (8.45am to 4.45pm Monday to Thursday and 8.45am to 4.15pm on Friday) for those who are not part of the Scottish Government Shielding scheme but who may be at high risk from COVID-19.

However, please note that callers to this national helpline from South Lanarkshire will be redirected towards the council’s own helpline.

Scottish Welfare Fund

Before making a call please consider if your enquiry may be better directed towards the  Scottish Welfare Fund, which is available to help people who are on benefits or low income and are having difficulty because of an exceptional situation.  For more information and how to apply, see our Crisis grants page.

If you are experiencing financial difficulties, then you may also want to visit our Benefits and money advice page.

Other shopping and befriending services

  • LEAP - offers a free delivery service for people in South Lanarkshire who have no other support. This is available to those who are self-isolating and are aged 50-70 with underlying health conditions or aged 70+ with or without underlying health conditions. The service can be used for essential shopping, power card and mobile phone top-ups and prescriptions
  • Age Scotland has a range of information including their helpline, local information including befriending services.