Coronavirus (COVID-19) advice

Self-isolating support

Updated 14 October 2021

A taxable grant of £500 per person is available to help people who experience a reduction in earnings due to self-isolation.

The eligibility criteria is detailed below. Before applying you can quickly and easily check if you are eligible using the Scottish Government Eligibility Checker.

Eligibility

  • From 13 October 2021, if you're fully vaccinated or just returned from abroad, you only qualify for the grant if you get a positive PCR result.

'Fully vaccinated' means that it's at least 14 days since you've had your final dose of a COVID-19 vaccine. For most children aged 12-17, fully vaccinated means having received one vaccine dose at least 14 days since the vaccination date. There are some children who may be offered 2 doses.

If you’ve taken a test and not had the result, you must wait for your result before checking eligibility again and applying for the grant. If it’s negative you should not apply.

  • you must be at least 16 years old
  • you have been told to self-isolate by Test and Protect Scotland (or equivalent service from elsewhere in the UK); or
  • you have been notified by the Protect Scotland app (or equivalent app) to self-isolate and this requirement can be individually verified; or
  • you are the identified appropriate parent or primary carer of a child under 16 who has been required by the Test and Protect Service (or equivalent service) or a school-based Incident Management Team notification to self-isolate; or
  • you are the identified appropriate carer of a person over 16 who has been required by the Test and Protect Service (or equivalent service), local public health director, or a local Incident Management Team notification to self-isolate.

In addition, you must:

  • be employed or self-employed
  • have reduced earnings because you are unable to work from home
  • be in receipt of a qualifying benefit (as shown below), including benefits awarded but payment not received yet or benefits you would have an entitlement to if you had applied prior to your self-isolation
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker's Allowance
    • Income Support
    • Council Tax Reduction
    • Housing Benefit
    • Pension Credit 
  • (or) be on a low income
  • (or) your net household income (after tax, national insurance, and pension contributions) is less than the amount stated for your family size

You can make an application each time you are required to self-isolate, however, isolation dates cannot overlap.

Applications for the grant must be made within 28 days of you being notified to self-isolate. If you have been unable to apply during this 28 day period, have continued to experience the same reduction in earnings, and can evidence that exceptional circumstances prevented you from applying, you can still apply for a grant.

How to apply

If you have been advised to self-isolate by Test & Protect and have given permission for your details to be shared with us, Test & Protect will send us your details and we will contact you by telephone.

Please note that if you have caller display, our calls will show as 'private caller'.

You can also call our Community Wellbeing Helpline to apply on 0303 123 1009.

Payment

If your application is successful, you will be emailed a link to an online form that asks for your bank details and payment will be paid directly into your bank account. We aim to make the payment within 4 working days of your bank details being received and verified. Please note that we will never ask for your bank details over the phone or by text.

Other support to help you self-isolate

If you need support and can’t get this from your existing support network (including family, friends, or neighbours) or are worried about someone else who may need help.  Call us on 0303 123 1009.

Assistance can be provided with essentials or basic supplies to support you in the short term and this may include helping you access local telephone or online shopping services. We may also be able to simply check that you or someone you are worried about are okay, or connect you to things that are happening in your area.

Please remember this helpline is dedicated to helping those who cannot leave their home and who cannot get help online.