Coronavirus (COVID-19) advice

Self-isolating support

Updated 16 February 2021

To help people who experience a reduction in earnings as a result of being asked to self- isolate, a Self- Isolation Support Grant of £500 has been introduced and came into effect on 12 October 2020. Please note that this grant is taxable and payment information will be passed to HMRC to ensure this is included within your income tax assessment.


You may be eligible for a £500 payment if you meet the following criteria:

  • you are at least 16 years old and you are required to self-isolate at the request of NHS Test & Protect, or have received an exposure alert via the Protect Scotland app and have requested a self isolation certificate, you are caring for someone including a child or you are the parent or primary carer of a child that is required to self- isolate and you are employed or self-employed and it is not possible for you to work from home (if you are self-employed you may be able to claim New Style Employment & Support Allowance) and
  • your earned income is reduced and as a result, for example, you are receiving Statutory Sick Pay or no pay and
  • you are in receipt of Universal Credit, Working Tax Credit; Income-based Employment and Support Allowance; Income-based Jobseeker's Allowance; Income Support; Council Tax Reduction; Housing Benefit; and/or Pension Credit or
  • you had an underlying entitlement to Universal Credit based on your earnings prior to the start of your self- isolation period. Please note that if your isolation start date is from 2 February 2021 onwards then we will also consider the following to establish entitlement:-
    - you as an individual earn less then the Real Living Wage which has been determined by the Scottish Government for this purpose; or
    - your household income is 25% above the Universal Credit entitlement level as determined by Scottish Government for this purpose.

Grants are paid per eligible person, not per household, therefore a couple who both meet the eligibility criteria for a grant will be paid £500 each. Please note that if you are experiencing a loss of earnings due to being unable to work as you are caring for someone that has been asked to self- isolate, only one payment will be made per household per isolation period.

You can make an application each time you are required to self-isolate, however, isolation dates cannot overlap.

Applications for the grant must be made within 28 days of you being notified to self isolate. If you have been unable to claim during this 28 day period, have continued to experience the same reduction in earnings as a result of this isolation and you can evidence the exceptional circumstances that prevented you from claiming please contact our Community Wellbeing Team on 0303 123 1009.


If your application is successful the grant will be paid directly into your bank account. We aim to make the payment within 3 working days of your bank details being received and verified. Please note that we will never ask for your bank details over the phone or by text. If your application is successful, you will be emailed a link to an online form which asks for your bank details.

How to apply or get other support to help you self isolate

If you have been advised to self-isolate by Test & Protect and have given permission for your details to be shared with us, Test & Protect will send your details to us and we will contact you by telephone. Please note that if you have caller display our calls will show as private caller.

If you have no other support available, we can also provide other assistance such as arranging for food to be delivered, prescriptions to be collected and we can offer money advice.

If you would like to make an application for the grant or have no one else to assist you, please call our Community Wellbeing Team on 0303 123 1009.