Coronavirus (COVID-19) advice

Self-isolating support grant

Updated 7 January 2022

We are currently experiencing an unusually high volume of self-isolation calls and grant applications. We are doing our best to answer calls and process grants as quickly as possible. If you are calling about making an application or for other help and support and your call is not answered please keep trying. If you have already applied for the grant we will be dealing with your application. We will get back to you as quickly as possible and there is no need to contact us. We apologise for any delays and thank you for your patience.

A taxable grant of £500 per person is available to help people who experience a reduction in earnings due to self-isolation.

You need to have agreed with Test and Protect for your information to be shared with your local authority before you can apply for the Grant. We cannot process your application without this. If you have not agreed this with Test and Protect either by phone or by texting your postcode, your information will not be shared and you will need to call them on 0800 030 8012.

When you give consent to Test and Protect it takes 48 hours for us to receive your information. We cannot process your application before we receive your details so please wait 48 hours before contacting us.

The eligibility criteria is detailed below. 

Eligibility

  • you must be at least 16 years old
  • you have been told to self-isolate by Test and Protect Scotland (or equivalent service from elsewhere in the UK); or
  • you have been notified by the Protect Scotland app (or equivalent app) to self-isolate and this requirement can be individually verified; or
  • you are the identified appropriate parent or primary carer of a child under 16 who has been required by the Test and Protect Service (or equivalent service) or a school-based Incident Management Team notification to self-isolate; or
  • you are the identified appropriate carer of a person over 16 who has been required by the Test and Protect Service (or equivalent service), local public health director, or a local Incident Management Team notification to self-isolate.

In addition, you must:

  • be employed or self-employed
  • have reduced earnings because you are unable to work from home
  • be in receipt of a qualifying benefit (as shown below), including benefits awarded but payment not received yet or benefits you would have an entitlement to if you had applied prior to your self-isolation
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker's Allowance
    • Income Support
    • Council Tax Reduction
    • Housing Benefit
    • Pension Credit 
  • (or) be on a low income
  • (or) your net household income (after tax, national insurance, and pension contributions) is less than the amount stated for your family size

You can make an application each time you are required to self-isolate, however, isolation dates cannot overlap.

Applications for the grant must be made within 28 days of you being notified to self-isolate. If you have been unable to apply during this 28 day period, have continued to experience the same reduction in earnings, and can evidence that exceptional circumstances prevented you from applying, you can still apply for a grant.

How to apply

If you have given permission, Test and Protect will send us your details and this will allow us to contact you with further information on how to apply. We will do this either by sending an SMS or calling you (please note our calls will show as private caller).

Before you apply you must check that you are eligible. You can do this quickly and easily using the Scottish Government Eligibility Checker below.

If you are eligible for the grant or need help please call our Community Wellbeing Helpline on 0303 123 1009. If you are not eligible for the grant but are experiencing financial hardship you can apply for a crisis grant.

When your application has been submitted

You will receive an email confirming we have received your application and we will deal with your application as quickly as possible. We will confirm the decision by email. There is no need to contact us. 

If we need further information or evidence, we will contact you using the email details provided. Please check your inbox, spam, and junk folders for any updates on your application.

If your application is successful, you will be emailed a link to an online form that asks for your bank details. Please note we will never ask for your bank details over the phone or by text message. We aim to make the payment within 4 working days of your bank details being received and verified.

Other support to help you self-isolate

If you need support and can’t get this from your existing support network (including family, friends, or neighbours) or are worried about someone else who may need help.  Call us on 0303 123 1009.

Assistance can be provided with essentials or basic supplies to support you in the short term and this may include helping you access local telephone or online shopping services. We may also be able to simply check that you or someone you are worried about are okay, or connect you to things that are happening in your area.

Please remember this helpline is dedicated to helping those who cannot leave their home and who cannot get help online.