Get help or support

Advice on coronavirus (COVID-19) testing and self-isolation changed on 1 May 2022. Anyone mid-way through a self-isolation period should follow the revised guidance from 1 May.

Coronavirus helpline - NHS Inform

If you have any questions about coronavirus that you can't answer online, you can phone 0800 028 2816. You can also ask the webchat team. The helpline is open from 8am to 8pm Monday to Friday and from 9am to 5pm on Saturdays and Sundays. 

We recognise that this is a challenging time and that some people may need extra support to access essentials such as food and medicine, this includes those who are self isolating to stop the spread of Coronavirus.

If you need support and can’t get this from your existing support network (including family, friends or neighbours) or, are worried about someone else who may need help, you can call our Community Wellbeing Helpline on 0303 123 1009. Please note all calls will be answered by the Community Wellbeing Helpline.

Please note that this helpline is dedicated to helping those who cannot leave their home and who cannot get help online. For other emergencies like Police or Ambulance, or for enquiries about normal council service please call the required service.

The helpline is available 8.45am to 4.45pm Monday to Thursday and 8.45am to 4.15pm on Friday.

Assistance can be provided with essentials or basic supplies to support you in the short term and this may include helping you access local telephone or online shopping services. We may also be able to simply check that you, or someone you are worried about are okay, or connect you to things that are happening in your area.

Money and Benefits advice

If you are experiencing financial difficulties, then you may also want to visit our Benefits and money advice page.

The Scottish Welfare Fund, which is available to help people who are on benefits or low income and are having difficulty because of an exceptional situation. For more information and how to apply, see our Crisis grants page.

If you are self-isolating and your income has been reduced, you may be eligible for a Self Isolation Support Grant. Information on the criteria and application process can be found on the Self-Isolating Support Grant page.

Highest Risk Group (previously known as Shielding)

If you’re in the highest risk group, you should follow the general advice for your local protection level. You can read the latest Scottish Government guidance for the highest risk group to find out more.

Distance Aware

The Distance Aware scheme is designed to help those worried about mixing with others as we adapt to living with COVID-19. Find out how to get a Distance Aware badge or lanyard to show others you need more space. You can pick up a free Distance Aware badge or lanyard from all libraries across Scotland. Free badges are also available in most Asda stores. More information can be found on the Scottish Government website.

Access to free sanitary provision

If you need sanitary products please complete our online form and they will be delivered directly to your home. You only need to complete one form for all members of your household requiring products.

You can also visit your local library for a pack of items, details on libraries that are currently open can be found on the South Lanarkshire Leisure and Culture website.

Mental Health and distress

There are a number of helplines available if you are finding these times particularly challenging and are experiencing times of low mood. 

Breathing Space - 0800 838 587 (evenings and weekends) www.breathingspace.scot

Samaritans - 01698 429411 or 08457 909 090 (24hrs) www.samaritans.org

Befriending/Loneliness services

Age Scotland has a range of information including their helplinelocal information including befriending services.

The British Red Cross offers support to anyone experiencing issues associated with loneliness.