H&TR - Sundry debt and Factoring billing, administration and recovery - Equality Impact assessments
Title
H&TR - Sundry debt and Factoring billing, administration and recovery
Council Resource
Housing and Technical
Service Area
Housing and Technical Resources
Aims and Objectives
All functions relating to the billing, administration and recovery of Sundry Debt and Factoring accounts, issued by the Sundry Debt Recovery team on behalf of all SLC Resources and others.
Conclusion
The policies and procedures relating to Sundry Debt and Factoring Administration and Recovery have been assessed by officers responsible for the development and implementation of the policy. The conclusion of this Initial Impact Assessment is that there is no significant adverse impact on any part of the community with alternative needs and that there is no formal evidence of a negative impact on those with different needs. However, a number of areas have been identified for improvement: publicising the availability of documentation in different languages and discussing the potential to record the alternative needs of customers on our systems with our software suppliers.
