It is a corporate guideline for employees to follow for SLL image, customer care,communication and conduct. the standards detailed in the guidelines cover the main areas where there is direct involvement with customers
The guidelines do not cover service performance
Conclusion
The conclusion of this initial equality impact assessment is that there are no adverse impacts on any part of the community covered by equalities legislation, or on community relations. Monitoring data will continue to be used to monitor and evaluate these standards.
