How we use your information
Housing Repairs will use the information you give us to provide the services you need, including new repairs, emergency repairs and information about ongoing repairs to your property.
Why we are collecting and using your personal information
We will use the information you give us to provide repair services at or in relation to the property (i) you live at or (ii) the council provides factoring services for.
We will ask for the following information:
- name
- full postal address
- date of birth
- national insurance number
- phone number
- email address
Lawful basis and how long we keep personal information
We will only process your personal information when it is lawful to do so. For this processing, we are relying on Article 6(1) (e) of UK GDPR – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.
We keep your information as long as required by law. Personal information will be stored for the current year plus 1 year.
We may also use information for research and statistical purposes. Your data will be stored securely on council systems and only viewed by those who have a lawful requirement to access it.
Information sharing
Your data will only be accessible by the officers dealing with the repair and third parties to process or complete your enquiry.
Personal details will not be used to identify you (and/or the occupier if different) in any reports or analysis or shared with other parts of the council or anyone else unless the council is required by law to do this.
The council has a duty to protect public funds. We may check your information within the council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations where we are required to do so for the prevention or detection of crime.
Your rights
You have the right to ask us to:
- confirm that we are using personal information about you, detail what that information is, tell you who we have disclosed your information to and the reason(s) for this and provide a copy of the information that we have about you (the right of access)
- correct any incorrect, misleading or incomplete information that we have about you (the right to rectification)
- stop using any or all of your personal information (the right to object)
- to delete or destroy your personal information in certain circumstances, although the council will retain any information in relation to the repairs undertaken at the property as long as it considers it necessary (the right to erasure)
- stop using your personal information until we can look into correcting your personal information, or our justification for using your personal information, or to stop us from deleting your personal data where you need it in connection with any legal claims (the right of restriction)
For more information on how we use and handle your information and rights, and how to exercise them or how to make a complaint, you can ask for a copy of the council’s explanation from our Data Protection officer by emailing dp@southlanarkshire.gov.uk or see our general privacy notice.
Data Protection Officer
Administrative and Legal Services,
Finance and Corporate Resources,
Council Offices,
Almada Street,
Hamilton
ML3 0AA
Phone: 0303 123 1015
Email: dp@southlanarkshire.gov.uk
The Information Commissioner
You also have the right to complain to the Information Commissioner about the way we have handled your rights, to enquire about any exercise of those rights or to complain about the way that the council has dealt with your rights (or any other aspect of data protection law).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.