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Problems paying Council Tax

Paying Council Tax is not a matter of choice, however we understand that there may be times that you will have difficulty paying on time.

We can help if you're behind with your Council Tax or worried about your payments. Our staff can give you advice and help you make repayment plans. You can contact us using our enquiry form or using the contact details shown.

You should also see if you are entitled to Council Tax Reduction.

Our Money Matters service can give you independent and confidential advice if you are facing debt problems.

Council Tax collection and recovery

Further information on instalments, arrears and recovery methods, can be found on our collection and recovery stages page.  


You can now check your Council Tax balance online using myaccount. All you need is your Council Tax account number and an email address to get started. If you don't know your Council Tax account number, you can complete our Council Tax - account number request form.  

Registering for myaccount will allow you to check your Council Tax online.  Once registered you can view

  • your balance
  • your payments
  • any adjustments applied to your account (for example a discount, exemption or Council Tax reduction)
  • your most recent Council Tax bill

Council Tax Call Centre


Benefits and Revenue Services
PO Box 3591
G73 9ED
Phone: 0303 123 1011