Essential safety checks in your home

We have a legal duty to keep you, your family and your neighbours safe. That means making sure every home we own with a gas supply has a safe, working gas system. An annual gas safety check is one of the most important ways we do this. You must let us into your home so we can carry out this check each year.

Who needs a gas safety check and why

All our homes with gas appliances must have a gas safety check every year. This is the law.

Gas appliances can sometimes produce carbon monoxide, which you cannot see or smell and can be deadly. Regular checks help protect your health, keep appliances working safely and reduce the risk of breakdowns.

Who carries out the check

Only a gas safe registered engineer can do a gas safety check. Our building services gas engineers are fully qualified and registered to carry out this work safely.

What we check

During the visit, the engineer will check that:

• appliances are working properly and burning gas safely
• there is enough ventilation
• flues and chimneys are clear
• safety devices work as they should

How long it takes

A gas safety check usually takes less than one hour.

You can help keep the visit short by:

• giving clear access to all gas appliances and the gas meter
• making sure prepayment gas and electricity meters have enough credit

Your safety at home

To keep yourself safe:

• always allow access for your annual gas safety check
• know the signs of carbon monoxide poisoning, such as headaches, dizziness, nausea or breathlessness
• if you smell gas or think there is a leak, call the national gas emergency number on 0800 111 999 straight away
• never work on gas appliances yourself
• always check the engineer’s gas safe id card and what appliances they are qualified to work on

Gas servicing appointments

We send letters in advance to let you know when your gas safety appointment is due.

If the date does not suit you, you must contact us as soon as possible to rearrange. Repeated no‑access visits put you and others at risk. If we cannot get access, we have the legal right to force entry to carry out the check.

Help us keep everyone safe

Letting us carry out your gas safety check helps protect you, your family and your neighbours. Please work with us to make sure this essential safety check is completed on time.