Care Opinion

You can share your experience of using South Lanarkshire University Health and Social Care services through Care Opinion. It is a safe, independent website where you can tell us what went well and what could be better. Your story helps us understand what matters to you and how we can improve the care we provide.

On Care Opinion, you can share any part of your experience during your episode of care:

• What went well
  Kindness, good communication, helpful staff, positive outcomes, or anything that made your experience better
• What could have been better
  Delays, communication issues, things that didn’t run smoothly, or suggestions for improvement
• How you felt
  Reassured, anxious, supported, confused, listened to
• Practical details
  Clarity of information, ease of accessing services, or how well things were explained
• Ideas or suggestions
  Anything that could help improve the service for others

And importantly:

• you can stay anonymous — no need to give your name
• you can post at any time — before, during, or after care
• every story is read and responded to by staff who use the feedback to improve services

Why your feedback matters

We work with Care Opinion because it gives you an easy, anonymous way to talk about your care. It supports our commitment to being open, listening to people, and improving the services you use.

Your feedback also helps us recognise the difference our staff make every day.

How to share your story

You can share your experience:

• Online: www.careopinion.org.uk
• Freephone: 0800 122 3135

It only takes a few minutes. Care Opinion will publish your story on their website, and we will respond to let you know how we are using your feedback.