Amenity Services Assistant
Service: Facilities, Waste and Grounds Services
Grade scale: Grade 2 Level 3
Reports to: Amenity Services Officer
Purpose of the job
To provide a range of operational support functions within Amenity Services, including delivery of training to grounds / streets / bereavement and waste staff. Carry out site/property inspections, compliance checks, assess and log property repairs, update newly adopted roads on Confirm for street cleansing routes.
Deliver a range of internal courses, including inductions across the services, and develop new courses to fill any identified gaps ensuring legislative compliance. Oversee team in the absence of Amenity Officer
Key tasks and responsibilities
To assist the Amenity Officer in the delivery of professional LANTRA courses to operational staff and assist in the development and delivery of new internal courses as required.
To undertake site visits to ensure landscape projects are delivered to standard and are suitable for handover to grounds services for adoption.
To assess and log property repairs in conjunction with the depot responsible person and carry out a regular schedule of property inspections to identify any remedial action required and provide management reports.
To oversee contract estimates as required in respect of property enhancements and a range of landscape development projects.
To carry out a range of site inspections and compliance checks to ensure that safety standards and operating procedures are adhered to and prepare management information
Person specification
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Criteria |
Essential |
Desirable |
|---|---|---|
|
Education, qualification and training |
Working knowledge of legislative and Health and Safety requirements for the post. Proficiency in using project management software and other relevant IT tools. |
A recognised professional training / assessor qualification. |
|
Skills, knowledge, experience |
Knowledge of health and safety regulations and compliance requirements. Excellent communication and negotiation skills. Demonstrate a professional, discreet and courteous manner when dealing with colleagues and customers Knowledge of training practices and service specifics Demonstrate a high level of attention to detail, ensuring information and documentation are accurate and complete |
Experience of conducting training needs analysis. Knowledge of working with diverse groups. Experience of working in a professional environment. |
|
Personal qualities |
Proven ability to work as part of a team as well as working on own initiative. Able to liaise with other services / public / community groups / elected members. Good organisational and multitasking skills. Analytical thinking and problem-solving skills. Self motivated, reliable and dependable with a positive and proactive approach to work Confident and engaging training style |
Ability to motivate others |
|
Other |
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Full UK driving licence Commitment to learning and CPD. |
Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Punctual and conscientious in your approach to work.
- Use council resources efficiently, avoiding waste and unnecessary expense.
- Identify inefficiency in processes and communicate this to your manager.
- Meet deadlines and targets in your day-to-day work.
- Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.
Flexible
- Willing to learn new tasks and accept new ways of working.
- Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines, and urgent priorities.
- Help team members when they have urgent deadlines and prioritise your work accordingly.
- Understand the need for change and are open to this across your working life.
Performing
- Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.
- Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.
- Meets standards of work required in your role in terms of quality and output.
- Uses initiative to solve problems and raise potential issues.
- Acknowledges when mistakes are made and learns from them.
- Seeks feedback on your performance to learn and improve.
Working with others
- Works alongside internal and external colleagues to meet common objectives.
- Has professional relationships with colleagues and is aware of dignity at work standards.
- Actively and respectfully listens to people in order to understand them and their views.
- Contributes appropriately in team and other meetings and discussions.
- Presents words and views clearly in a way that other people find meaningful.
- Respect diversity and promote equality of opportunity when working with colleagues and members of the public.
Leading
- Role models the standards of behaviours expected of a South Lanarkshire Council employee.
- Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.
- Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.