COMM - Bus Escort

Bus Escort

Service: Fleet
Grade scale: Grade 1 Level 1
Reports to: Passenger Services Assistant

Purpose of the job

To work as an effective member of the support services team delivering a high-quality service contributing to a positive school ethos and to support the effective provision of the service providing pupil care and welfare including the transport of pupils.

Key tasks and responsibilities

To liaise with parents, establishments and drivers on issues concerning the transport of the children.

To report to head of establishments any queries regarding the safe transport of the children to and from the school.

Assist children with special needs in and out of bus/taxi and to and from establishments.

Ensure that the children are transported safely this includes securing wheelchairs and seat belts.

To undertake emergency medical procedures for children.

Person specification

Criteria

Essential

Desirable

Education, qualification and training

 

Experience with or training in First Aid procedures

Skills, knowledge and experience

 

Experience working with children of school age

Personal qualities

Sensitive, understanding and patient, with the ability to remain calm in unplanned or urgent situations

Reliable and dependable with a positive and proactive approach to work

Understanding of confidentiality and respect for service users’ privacy and dignity

Professional and courteous manner when dealing with colleagues and customers

 

Other

To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect

To work in a flexible, adaptable manner and to always act with discretion and tact

Inclusive and supportive team player

 

Safer recruitment checks

As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks

  • Asylum and Immigration right to work in the UK.

  • Reference check: external candidates require 2 references, one of which must be from their present or most recent employer; Internal candidates require 1 reference from their current line manager.

  • Candidate Disclosure Scotland check, where applicable.

Behaviour framework

The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:

Efficient

  • Punctual and conscientious in your approach to work.

  • Use council resources efficiently, avoiding waste and unnecessary expense.

  • Identify inefficiency in processes and communicate this to your manager.

  • Meet deadlines and targets in your day-to-day work.

  • Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.

  • Use of information technology to achieve best outcomes.

Flexible

  • Willing to learn new tasks and accept new ways of working.

  • Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines, and urgent priorities.

  • Help team members when they have urgent deadlines and prioritise your work accordingly.

  • Understand the need for change and are open to this across your working life.

Performing

  • Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.

  • Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.

  • Meets standards of work required in your role in terms of quality and output.

  • Uses initiative to solve problems and raise potential issues.

  • Acknowledges when mistakes are made and learns from them.

  • Seeks feedback on your performance to learn and improve.

Working with others

  • Works alongside internal and external colleagues to meet common objectives.

  • Has professional relationships with colleagues and is aware of dignity at work standards.

  • Actively and respectfully listens to people in order to understand them and their views.

  • Contributes appropriately in team and other meetings and discussions.

  • Presents words and views clearly in a way that other people find meaningful.

  • Respect diversity and promote equality of opportunity when working with colleagues and members of the public.

Leading

  • Role models the standards of behaviours expected of a South Lanarkshire Council employee.

  • Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.

  • Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.