Council Officer
Service: Facilities, Waste and Grounds Services
Grade scale: Grade 1 Level 2
Reports to: Council Officer Team Leader
Purpose of the job
To provide a range of services to ensure the smooth operation of the building with regards to access, security, meetings, receptions, cleaning and maintenance.
Key tasks and responsibilities
To open building ensuring access for authorised personnel and visitors.
To assist where required in the control of the car park, preparatory work for meetings, assisting at receptions and portering duties.
To be responsible for security of the building, carrying out regular inspections, particularly at the end of each shift, operation and monitoring of CCTV and alarms.
Ensure service procedures, practices and guidelines are operated to meet a consistent and high standard of service to all service users. To achieve and implement agreed service, work and performance standards and targets for activities under direct supervision.
To ensure the duties and/or responsibilities as defined in the Health and Safety policy are implemented within the sphere of operation of the post with particular reference at all times to the health and safety of employees and members of the public.
To generally inspect the maintenance of the building and carry out minor repairs as required.
To provide a portering service for all offices of the building and to collect/distribute mail to all areas of complex and external offices as required.
To assist with general admin duties as directed in relation to public and reception areas, checking deliveries into the building and checking goods going out.
Cleaning and gritting duties within and out with the building complex.
To assist with the setting up of equipment, tables, chairs for meetings/conferences/receptions, to attend these functions as required and to lend assistance.
To be the first contact for emergencies within the building including lift breakdowns, fires.
To be able to respond to call outs in the event of security and fore alarms being activated.
Person specification
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Criteria |
Essential |
Desirable |
|---|---|---|
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Skills, knowledge and experience |
Good communication skills both verbal and written Ability to prioritise and organise workload, deliver results against agreed timescales and achieve deadlines Active listening skills and the ability to show attention to detail Demonstrates excellent customer service and communication skills, ensuring enquiries are handled efficiently, professionally, and with a customer-focused approach |
Experience within a Health and Safety environment |
|
Personal qualities |
Safety-conscious and proactive in problem-solving Self-motivated, with the ability to work unsupervised Reliable and dependable with a positive and proactive approach to work Ability to prioritise workload, deliver results against agreed timescales and achieve deadlines Sensitive, understanding and patient with the ability to remain calm in unplanned or urgent situations |
|
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Other |
Ability to work under own initiative but also as part of a team To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect |
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Punctual and conscientious in your approach to work.
- Use council resources efficiently, avoiding waste and unnecessary expense.
- Identify inefficiency in processes and communicate this to your manager.
- Meet deadlines and targets in your day-to-day work.
- Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.
- Use of information technology to achieve best outcomes.
Flexible
- Willing to learn new tasks and accept new ways of working.
- Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines and urgent priorities.
- Help team members when they have urgent deadlines and prioritise your work accordingly.
- Understand the need for change and are open to this across your working life.
Performing
- Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.
- Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.
- Meets standards of work required in your role in terms of quality and output.
- Uses initiative to solve problems and raise potential issues.
- Acknowledges when mistakes are made and learns from them.
- Seeks feedback on your performance to learn and improve.
Working with others
- Works alongside internal and external colleagues to meet common objectives.
- Has professional relationships with colleagues and is aware of dignity at work standards.
- Actively and respectfully listens to people in order to understand them and their views.
- Contributes appropriately in team and other meetings and discussions.
- Presents words and views clearly in a way that other people find meaningful.
- Respects diversity and promotes equality of opportunity when working with colleagues and members of the public.
Leading
- Role models the standards of behaviours expected of a South Lanarkshire Council employee.
- Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.
- Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.