EDUC - SSA Team Leader (ASN)

Service: Support Services
Grade scale: Grade 2 level 2
Reports to: Support Services Co-ordinator

Purpose of the job

To work as an effective member of the support services team within a learning community, delivering a high-quality service which supports pupils and staff and contributes to a positive school ethos.

Key tasks and responsibilities

Support the delivery of the Support Services Plan in the geographical area and undertake team supervisory duties in relation to PDR and Maximising Attendance.

Undertake clerical duties to support the effective provision of the service.

Provide curricular and ICT support to all pupils, including whole-class, group and individual tuition, under the direction of the class teacher to support the effective provision of the service.

Undertake pastoral and curricular support duties in relation to children with additional support needs, including assisting with personal and intimate care, in accordance with pupils’ support plans to support the effective provision of the service.

Support the delivery of the Support Services Plan in the geographical area and undertake team supervisory duties in relation to PDR and Maximising Attendance.

Ensure the health and safety of children in a range of settings are in compliance with policy and procedures.

Person specification

Safer recruitment checks

As part of our approach to good practice and safer recruitment, we carry out a number of pre-employment checks

• Asylum and Immigration right to work in the UK
• Reference check: external candidates require 2 references, one of which must be from the present or most recent employer. Internal candidates require 1 reference from current line manager
• Candidate Disclosure Scotland check, where applicable

Behaviour framework

The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:

Efficient

• Use initiative and drive to improve and develop systems and processes to increase efficiency, achieving better outcomes in service delivery.
• Suggests ways to improve how others organise their own work.
• As a manager or professional/expert, you actively seek solutions to deliver improvements and involve others in the development of solutions and improvements.
• Agrees SMART objectives for both team and individual employees, reviewing progress to achieve successful outcomes.
• Manages budgets with no overspends and applies the council’s financial policies and procedures.
• Ensures sustainability and environmental awareness practices are being implemented and that they inform the development of new projects/initiatives.

Flexible

• Anticipates and responds flexibly to changing priorities and modifies practice to meet changing environment.
• Identifies and implements new ways of working.
• Supports individuals and team at times of both organisational and personal change, making appropriate adjustments to accommodate individual needs where required.
• Expresses a positive approach to change and promotes the benefits of change to team and colleagues.
• Actively listens to customer feedback and takes action to improve customer experience.

Performing

• Use professional expertise and knowledge to ensure the council is leading best practice to improve outcomes.
• Ensures that the council is meeting its legislative and statutory requirements by keeping abreast of new initiatives and legislation.
• Evaluates and reviews the impact of service improvements from the customer's perspective.
• Identifies trends and creates solutions.
• Ensures that health and safety practices, policies and procedures are applied, keeping employees and customers safe and minimising workplace accidents and injuries.
• Implements the council’s maximising attendance policy and procedure, ensuring action is taken and recorded on Oracle Fusion.
• Considers risk in the context of service development and delivery.

Working with others

• Promotes a positive team environment with good morale.
• Works with other teams and colleagues internally and externally, developing relationships and sharing knowledge, ideas and expertise to achieve outcomes.
• Provides objective and constructive advice and support if tensions arise.
• Shares knowledge with internal and external colleagues to achieve common objectives.
• Gives praise and recognition for good work.
• Uses professional identity and expert knowledge to work across disciplines, breaking down professional barriers to improve outcomes for individuals and communities.
• Encourages colleagues to consider different perspectives in their work.
• Adapts communication to encourage desired behaviour.

Leading

• Understands what needs to be achieved and ensures that this is communicated to team members.
• Expresses positive expectations of others to support their development.
• Recognises individual and team achievements, thanking and praising others.
• Maintains a positive approach and motivates the team when things go wrong, or demands are high.
• You identify talent and provide opportunities for those individuals who wish to progress or learn new skills.
• Takes responsibility for personal and team development needs, taking account of learning styles and available learning/training methods of delivery.
• Uses professional judgement/expert knowledge to make informed decisions.