Communications Graphic Design Team Leader
Service: Communications and Strategy
Grade scale: Grade 3 level 8
Reports to: Communications Manager
Purpose of the job
To provide professional information and guidance on all communications matters and platforms, complying with council policies and strategic objectives whilst protecting the council’s reputation at all times.
Key tasks and responsibilities
Coordinate the progression of customer requests including advising on campaigns, design briefs and scheduling the allocation of work. Specifically, to deliver graphic design solutions to meet council standards, objectives, policies and best value.
Review and monitor the progress and completion of customers’ requests to meet council wide deadlines, specifically for communications systems such as Design or Animation software.
Contribute to policy development/service planning, specifically for communications systems core to running the Graphic Design function and budget monitoring.
Advise, support and direct communications and Strategy officers and assistants. Liaise with other team leaders on a frequent basis and report to senior managers on progress.
Develop and design communications for transmission by computer-based systems, specifically advising on emerging technologies and processes for communications systems core to running the service inventory, health and safety, contracts and budget monitoring.
Person specification
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Criteria |
Essential |
Desirable |
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Education, qualification and training |
Must be able to demonstrate experience or show an understanding of communication and strategy functions and a graphic design management role. |
Hold graphics design or communications qualification or equivalent experience. |
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Skills, knowledge and experience |
Demonstrates strong analytical skills. Excellent organisational and time management skills, with the ability to prioritise and manage multiple projects. Personal resilience and flexible attitude, able to manage own wellbeing. Demonstrates leadership qualities, including the ability to motivate and develop others. Demonstrates strong written and verbal communication skills, including the ability to present ideas clearly and persuasively. Demonstrate appropriate skills to access and deploy all communications campaigns and processes. |
Demonstrate experience of graphic design formats and channels and processes for public sector organisation. Demonstrate experience contributing as part of a team and / or complex projects. Experience in dealing with services, managers and key stakeholders. Experience in budget monitoring or contributing to service planning and policy development. |
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Personal qualities |
Self-motivated, enthusiastic and committed. Adaptable and open to change Inclusive and supportive team player. |
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Other |
To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect |
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Use initiative and drive to improve and develop systems and processes to increase efficiency achieving better outcomes in service delivery.
- Suggests ways to improve how others organise their own work.
- As a manager or professional/expert you actively seek solutions to deliver improvements and involves others in the development of solutions and improvements.
- Agrees SMART objectives for both team and individual employees reviewing progress to achieve successful outcomes.
- Manage budgets with no overspends and applying the council’s financial policies and procedures.
- Ensures sustainability and environmental awareness practices are being implemented and that they inform the development of new projects/initiatives.
Flexible
- Anticipates and responds flexibly to changing priorities and modifies practice to meet changing environment.
- Identifies and implements new ways of working.
- Supports individuals and team at times of both organisational and personal change making appropriate adjustments to accommodate individual needs where required.
- Expresses a positive approach to change and promotes the benefits of change to team and colleagues.
- Actively listens to customer feedback and takes action to improve customer experience.
Performing
- Use professional expertise and knowledge to ensure the council is leading best practice to improve outcomes.
- Ensure that the council is meeting it’s legislative and statutory requirements by keeping abreast of new initiatives and legislation.
- Evaluates and reviews the impact of service improvements from the customers perspective.
- Identifies trends and creates solutions.
- Ensuring that health and safety practices, policies and procedures are applied keeping employees and customers safe and minimising workplace accidents and injuries.
- Implements the council’s maximising attendance policy and procedure ensuring action is taken and recorded on people connect.
- Considers risk in the context of service development and delivery.
Working with others
- Promotes a positive team environment with good morale.
- Works with other teams and colleagues internally and externally, developing relationships and sharing knowledge, ideas and expertise to achieve outcomes.
- Provide objective and constructive advice and support if tensions arise.
- Shares knowledge with internal and external colleagues to achieve common objectives.
- Giving praise and recognition for good work.
- Use professional identity and expert knowledge to work across disciplines breaking down professional barriers to improve outcomes for individuals and communities.
- Encourages colleagues to consider different perspectives in their work.
- Adapts communication to encourage desired behaviour.
Leading
- Understands what needs to be achieved and ensures that this is communicated to team members.
- Expresses positive expectations of others to support their development.
- Recognise individual and team achievements thanking and praising others.
- Maintain a positive approach and motivate team when things go wrong, or demands are high.
- You identify talent and provide opportunities for those individuals who wish to progress or learn new skills.
- Takes responsibility for personal and team development needs taking account of learning styles and available learning/training methods of delivery.
- Uses professional judgement/expert knowledge to make informed decisions.