Communications Support Team Leader
Service: Communications and Strategy Service
Grade scale: Grade 3 level 8
Reports to: Communications Manager
Location: Chief Executive’s Office
Purpose of the job
To provide professional information and guidance on all communications matters and platforms, complying with council Policies and Strategic Objectives whilst protecting the council’s reputation at all times.
Key tasks and responsibilities
Coordinate the progression of customer requests including advising on spend management, scheduling the allocation of work, specifically in the area of running communications systems contracts and budget reporting.
Review and monitor the progress and completion of customers’ requests, specifically in the area of communications systems such as Market Direct.
Contribute to policy development/service planning. Specifically in the area of communications systems core to running the service and budget monitoring.
Advise, support and direct communications and Strategy officers and assistants. Specific requirement to liaise with other team leaders on a frequent basis and report to senior managers on progress.
Develop and design communications for transmission by computer-based systems.
Specifically advising on emerging technologies and processes for communications systems core to running the service inventory, health and safety, contracts and budget monitoring.
Person specification
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Criteria |
Essential |
Desirable |
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Education, qualification and training |
Must be able to demonstrate experience or understanding of communication and strategy functions and a financial management role |
Hold communications qualification or equivalent experience |
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Skills, knowledge and experience |
Demonstrates strong analytical and problem-solving skills, with the ability to interpret information, assess requirements, identify issues and recommend appropriate solutions. Demonstrates excellent written, verbal and presentational communication skills, with the ability to communicate information clearly and effectively to a range of audiences. Demonstrates the ability to provide professional advice, guidance and support to colleagues and customers on communications systems, processes and requirements. Demonstrate appropriate skills to access and deploy all communications contracts and processes Ability to plan and prioritise tasks to meet service demands, performance indicators and statutory timescales. |
Demonstrate experience of budget monitoring and financial accounts processes, whilst adhering to policies for public sector organisation Demonstrate experience contributing as part of a team and / or complex projects Experience in dealing with managers and key stakeholders, including audit, health and safety, procurement and legal services |
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Personal qualities |
Self-motivated, enthusiastic and committed Personal resilience and flexible attitude, able to manage own wellbeing. Professional and courteous manner when dealing with colleagues and customers To work in a flexible, adaptable manner and to always act with discretion and tact Inclusive and supportive team player |
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Other |
To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect |
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks:
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from their present or most recent employer. Internal candidates require 1 reference from their current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Use initiative and drive to improve and develop systems and processes to increase efficiency achieving better outcomes in service delivery.
- Suggests ways to how the team organises its work to improve processes and digital transformation.
- As a professional/expert you actively seek solutions to deliver improvements and involves others in the development of solutions and improvements.
- Manage budgets with no overspends and applying the council’s financial policies and audit procedures. Communicating to the Head of Service and Manager timely updates.
- Ensures sustainability and environmental awareness practices are being implemented and that they inform the development of new projects/initiatives.
Flexible
- Anticipates and responds flexibly to changing priorities and modifies practice to meet changing environment.
- Identifies and implements new ways of working.
- Supports individuals and team at times of both organisational and personal change making appropriate adjustments to accommodate individual needs where required.
- Expresses a positive approach to change and promotes the benefits of change to team and colleagues.
- Actively listens to customer feedback and takes action to improve customer experience.
Performing
- Applies policies, audit processes and protects the councils reputation at all times.
- Use professional expertise and knowledge to ensure the council is communicating effectively leading best practice to improve strategic outcomes.
- Ensure that the council is meeting its legislative and statutory requirements by keeping abreast of new initiatives and legislation.
- Evaluates and reviews the impact of service improvements from the customers perspective.
- Identifies service requirements, inventory and looks at external trends and creates solutions.
- Ensuring that health and safety practices, policies and procedures are applied keeping employees and customers safe and minimising workplace accidents and injuries.
- Implements the council’s maximising attendance policy and procedure ensuring action is taken and recorded on people connect.
- Considers risk and health and safety in the context of service development and delivery.
- Seeks feedback on performance and learns from any issues raised to improve.
Working with others
- Promotes a positive team environment with good morale.
- Works with other teams and colleagues internally and externally, developing relationships and sharing knowledge, ideas and expertise to achieve common outcomes.
- Presents words and views clearly in a way that other people find meaningful.
- Use professional expert knowledge to work across disciplines breaking down professional barriers to improve outcomes for individuals and communities.
- Encourages colleagues to consider different perspectives in their work.
- Adapts communication to encourage desired behaviour.
Leading
- Understands what needs to be achieved and ensures that this is communicated to team members effectively and responses coordinated effectively.
- Expresses positive expectations of others to support their development.
- Recognise individual and team achievements thanking and praising others.
- Maintain a positive approach and motivate team when things go wrong, or demands are high.
- Uses professional judgement/expert knowledge to make informed decisions, communicating to Head of Service/Manager and team in a timely manner.