Personnel Assistant - (Maximising Attendance)
Service: Personnel Services
Grade scale: Grade 2 Level 1-3
Reports to: Personnel Adviser
Purpose of the job
To assist with providing and delivering support, guidance and advice relating to maximising attendance policies and procedures, ensuring service delivery is to a high standard.
Key tasks and responsibilities
To provide advice and guidance on all aspects of personnel policies and procedures relating to Maximising Attendance to ensure compliance with best practice and contribute to improving absence levels across the council.
Develop, maintain and interrogate relevant information systems and produce standard and non-standard management reports in accordance with agreed timescales.
To establish open and effective communication with employees and managers, both written and verbal.
To contribute to reporting on Maximising Attendance activity and performance.
Person specification
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Criteria |
Essential |
Desirable |
|---|---|---|
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Education, qualification and training |
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Educated to National level 5 or equivalent qualification |
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Skills, knowledge and experience |
Highly proficient in the use of Microsoft Office applications, including Word, Excel, and Outlook, with the ability to produce high-quality documents, manage data effectively, and communicate professionally. Work in a highly professional manner, exercising confidentially and discretion at all times Demonstrate a high level of attention to detail, ensuring information and documentation are accurate and complete |
Good understanding of Maximising Attendance policies and procedures Experience of working with HR systems and interrogating data |
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Personal qualities |
Ability to prioritise and organise workload, deliver results against agreed timescales and achieve deadlines Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks Strong written and verbal communication skills, including the ability to present ideas clearly and persuasively Ability to build positive relationships with customers and colleagues through professional, responsive, and customer-focused service Ability to respond effectively to changing priorities Highly motivated with a positive and proactive approach to work |
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Other |
To demonstrate behaviours consistent with honesty and openness: treating people consistently, fairly and with respect Ability to works as part of a team as well as on own initiative To work in a flexible, adaptable manner and to always act with discretion and tact Collaborative and inclusive, with a strong commitment to promoting equality, diversity, and fairness |
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Safer recruitment checks
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks:
- Asylum and Immigration right to work in the UK.
- Reference check: external candidates require 2 references, one of which must be from present or most recent employer; Internal candidates require 1 reference from current line manager.
- Candidate Disclosure Scotland check, where applicable.
Behaviour framework
The council’s behaviour framework is a set of core behaviours that defines how employees approach work to enable the delivery of key tasks for the role. The expected behaviours for this role are:
Efficient
- Punctual and conscientious in your approach to work.
- Use council resources efficiently, avoiding waste and unnecessary expense.
- Identify inefficiency in processes and communicate this to your manager.
- Meet deadlines and targets in your day-to-day work.
- Understand the impact of wasteful behaviours on the environment and you act to minimise this impact.
- Use of information technology to achieve best outcomes.
Flexible
- Willing to learn new tasks and accept new ways of working.
- Willing to be flexible in your approach to work to meet changing service delivery needs, deadlines, and urgent priorities.
- Help team members when they have urgent deadlines and prioritise your work accordingly.
- Understand the need for change and are open to this across your working life.
Performing
- Is polite, professional and friendly to customers and apply customer care standards and attitudes at all times.
- Works safely to maintain the safety of yourself and other raising concerns about unsafe working practices.
- Meets standards of work required in your role in terms of quality and output.
- Uses initiative to solve problems and raise potential issues.
- Acknowledges when mistakes are made and learns from them.
- Seeks feedback on your performance to learn and improve.
Working with others
- Works alongside internal and external colleagues to meet common objectives.
- Has professional relationships with colleagues and is aware of dignity at work standards.
- Actively and respectfully listens to people in order to understand them and their views.
- Contributes appropriately in team and other meetings and discussions.
- Presents words and views clearly in a way that other people find meaningful.
- Respect diversity and promote equality of opportunity when working with colleagues and members of the public.
Leading
- Role models the standards of behaviours expected of a South Lanarkshire Council employee.
- Displays and enables leadership through sharing knowledge and skills, seeking guidance and providing support to your colleagues, team and the wider community.
- Is aware of and adheres to professional codes of practice and the council’s code of conduct and understand how these impact on employment with the council and public perception of council employees.